UTC-ALERT Frequently Asked Questions
- What changed for UTC-ALERT as of Spring Semester 2021?
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- All UTC Students, Faculty, and Staff can now log-in with their UTC ID and password to access and update their information.
- New Faculty & Staff will now use a simple New User Registration online form that is made available during their on-boarding process.
- *By Fall 2021: New students will receive SMS text messages by the mobile phone number provided upon registration for classes via their MyMocs account and existing students by what they provided manually in their UTC-ALERT account.
- I was registered already. Do I need to do anything?
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Yes, students should check that their mobile phone number is correct on your MyMocs account. Employees should log-in to UTC-ALERT directly to check that your account exists and check the mobile phone number(s) listed.
- How can I get more information once I receive a UTC-ALERT via SMS text message?
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Due to the limitations of SMS text messaging, UTC-ALERT messages will be brief and contain vital and immediate information. If necessary, more information will be made available through the other forms of communication available to the University, including messages posted to www.UTC.edu, campus emails, official @UTChattanooga social media accounts, and UTC Learn.
- Can my parent or guardian be added to receive UTC-ALERT messages?
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Yes, users can have a total of three mobile phone numbers and three personal email addresses for themselves, family, or others. After signing in, look under the My Account tab, click to add mobile number, email address, or both.
- Will I get advertising or charges for receiving UTC-ALERT messages?
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UTC-ALERT does not distribute advertising or other promotional content.
UTC-ALERT users pay no fees, other than any individual fees associated with their cell carrier.
- Have additional questions?
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Email us for assistance: [email protected]
