Frequently Asked Questions
Preguntas frecuentes
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When is my payment due for fees each semester?
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I paid for my parking decal online where can I pick it up?
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When will I receive a fee statement?
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Is there a payment plan?
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How and where can I pay my fees?
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Why must I have a FERPA pin to discuss my student's account?
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What if my payment for fees for the semester is not received by the due date?
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Can I set up refunds to be automatically deposited into a bank account?
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Why do I pay Out-Of-State Tuition?
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What is the Maintenance Fee?
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Do I qualify for Regional Tuition Discount?
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Will I be charged if I drop/withdraw from classes?
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Are lab, course, differential and music fees refundable?
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What are the different type fees I am charged at UTC?
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What if my fees are paid by a third party?
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Who is an Authorized User?
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Do I have to submit a Teacher or State Dependent/State Employee/Board of Regents form each semester?
When is my payment due for fees each semester?
Payment is due on or before the published due date for each semester. Applicable due dates are printed on all Electronic Mocs Express Statements.
I paid for my parking decal online where can I pick it up?
Parking Decals that are paid online can be picked up in the Bursar's Office, University Center room 274, after a 24 hour processing period.
Or, you can come to the Bursars Office, pay with credit card and pick up your decal the same day.
When will I receive a fee statement?
Electronic Mocs Express Statements are generated for priority registered students approximately six weeks before the beginning of each semester.
Failure to view your e-statement does not relieve you of your obligation to meet the fee payment deadline.
Is there a payment plan?
Yes, UTC has a Tuition Installment Payment Plan (TIPP).
The plan requires a $30.00 extension fee plus a minimum payment of 25 percent of the student’s balance with three additional 25 percent payments.
How and where can I pay my fees?
- Online: Through your MyMocsNet account; click on the money tab, then in the Manage My Account
channel, select Go to My Account, make a payment. UTC accepts: MasterCard, American
Express, Visa and
Discover—online only. There is a convenience fee for all credit card payments. You can also pay with Electronic Check (echeck) with no additional fees.
- Walk in: You may pay in the Bursar’s Office, University Center Room 274, with cash or check payments only.
- By mail: The payment must be received in the Bursar’s Office by the deadline. Allow for mail time.
Why must I have a FERPA pin to discuss my student's account?
The Family Education Rights and Privacy Act, also known as the "Buckley Amendment, is a federal law enacted in 1974 that gives students certain rights regarding their educational records.
Students can complete the FERPA Disclosure form to provide access to their records. This form must be notarized with the student's signature and cannot be faxed because the form must have the original signature when turned into the Records Office.
Once completed an email will be sent to the individual(s) listed on the form with the appropriate pin needed when contacting UTC regarding the student's account.
Contact the Records Office with FERPA related questions at 423-425-4416.
What if my payment for fees for the semester is not received by the due date?
If your payment is not received by the due date, your classes will be cancelled for non-payment.
All mail received by the deadline will be processed before classes are cancelled.
If your classes are cancelled you will need to register if you plan on attending. There is no guarantee you will get the same classes.
Your fees must be received in the Bursar’s Office prior to the first day of the semester to avoid a late fee assessment.
Can I set up refunds to be automatically deposited into a bank account?
Yes, when you make an electronic check payment you will have the option to save that checking account information as a payment method for future payments. Payment methods can also be used for refunds.
You can have multiple payment methods, but only one payment method can be used for refunds. A payment method that is set up for refunds will display a green check mark beside it.
Why do I pay out-of-state tuition?
Out-of-state students pay out-of-state tuition.
Students classified as in-state do not pay tuition because they are funded by the state of Tennessee.
Contact Undergraduate Admissions at 423-425-4662 or The Graduate School at 423-425-4666, if you have specific questions regarding your residency.
What is the Maintenance Fee?
The maintenance fee is assessed to all students. This is the per hour charge for credit or audit for a class.
Do I qualify for Regional Tuition Discount?
Learn more about the Regional Tuition Discount →
Will I be charged if I drop/withdraw from classes?
Are lab, course, differential and music fees refundable?
Lab/Studio, course, differential and music fees are non-refundable after the 100% refund period ends for each semester.
What are the different type fees I am charged at UTC?
What if my fees are paid by a third party?
If your fees are to be billed to an employer, government agency, foreign embassy, etc. you should bring the necessary paperwork to the Bursar’s Office.
It needs to be received approximately four weeks prior to the beginning of classes each semester so that your account can be credited and your sponsor billed.
You are responsible for any amount not collected from your sponsor. There is a $5.00 billing fee. If the fee is not paid by the third party the student is responsible for the fee.
Who is an Authorized User?
An authorized user is set up by the student and given the ability to access the student’s account information, to make payments and/or view the payment history.
The user will receive a username and password. Authorized users DO NOT have access to the student’s stored payment methods, academic records or other personal information.
A student can have multiple Authorized Users and will determine the type of account access per Authorized User.
Do I have to submit a Teacher or State Dependent/State Employee/Board of Regents form each semester?
Yes, forms must be received prior to the end of the semester in order for the student to receive the discount.
The employer’s signature for certification should be obtained no earlier than June 1 for fall, Oct. 1 for spring and March 1 for summer.
Preguntas frecuentes
El pago vence en o antes de la fecha de vencimiento publicada para cada semestre. Las fechas de vencimiento aplicables están impresas en todas las declaraciones electrónicas de Mocs Express.
También, puede ver las fechas de vencimiento para cada semestre en el sitio web de Bursar accediendo a la información de cuotas y haciendo clic en el semestre correspondiente. El sitio web de Bursar.
Las calcomanías de estacionamiento que se pagan en línea se pueden recoger en la Oficina de Bursar, ubicada en el Centro Universitario (University Center o UC), sala 274, después de un período de procesamiento de 24 horas.
Puede venir a la Oficina de Bursar, pagar con tarjeta de crédito y recoger su calcomanía el mismo día. Para más información, visite el sitio web del estacionamiento. Sitio web del estacionamiento.
A partir del otoño de 2015, UTC implementó un nuevo plan de pagos a plazos. El plan requiere una cuota de extensión de $ 30.00 más un pago mínimo del 25% del saldo del estudiante con tres pagos adicionales cada uno del 25%.
Se puede encontrar más información sobre el TIPP en el siguiente enlace: http://www.utc.edu/bursar/tuition-installment-plan.php.
- A través de la web, por medio de su cuenta MyMocsNet; haga clic en la pestaña de dinero, luego en el canal Administrar mi cuenta, seleccione Ir a mi cuenta, realice un pago. UTC acepta: MasterCard, American Express, VIsa y Discover - SOLAMENTE en línea. Se paga una comisión en todos los pagos con tarjeta de crédito. También puede pagar con un cheque electrónico (echeck) sin cargos adicionales.
- Sin cita previa - Puede pagar en la oficina de Bursar (oficina 274 del Centro Universitario (UC)) con efectivo o pagos con cheque solamente.
- Por correo: el pago debe recibirse en la Oficina de Bursar antes de la fecha límite. Tenga en cuenta el tiempo que se demora en llegar el correo.