Leadership and Instructional Practice Communication Policy

Communication Policy 

 All doctoral participants are required to access their official university email accounts on a frequent basis from admission to graduation. UTC adopts email as an official means of communication. Each participant is issued a university email account with an address on the mocs.utc.edu domain. This is the account used for University business and official University communications. Some communications may only be made by email; therefore, the University has the right to expect that university email communications will be received and read in a timely fashion. University personnel (faculty or staff) can expect that participants' University of Tennessee account(s) are being accessed and university personnel will use university email for their correspondence with participants accordingly. Participants are required to use their official University of Tennessee account(s) when contacting university personnel. We suggest participants check their mocs.utc.edu email account on a regular basis. 

Typically, course related questions that are not personal in nature should be submitted to the Ask the Instructor(s) in the LMS (UTC Learn), course related questions that are personal in nature should be submitted to the instructor(s) directly via UTC Learn email, and questions that are not course related should be submitted via email to the Program Office at [email protected]. Participants can expect faculty/staff to respond to inquiries within three (3) business days, even if the response is just to inform the participant that the faculty/staff is working on the inquiry and will reply in greater detail soon.

Confirm/Update Contact Information: 

During your doctoral program of study, it is critical that we maintain an open line of communication with you. Please take a few minutes to confirm (or update) your contact information with the University. Please follow the instructions below to update your personal contact information with the university: 
 
1.    Login to MyMocsNet 

2.    From the left-hand menu, scroll down to Tools > Quick Access Tools 

3.    Select Update Personal Information 

• Confirm/Edit Email Addresses (add a minimum of one “Other Email” address such as Gmail, Yahoo, etc.) 

• Confirm/Edit Phone Numbers (include a current “Cell Phone” phone number type - this field is required) 

• Confirm/Edit Current Mailing Address 

4.    Additional step-by-step instructions are available via the MyMocsNet search bar (search "How to Update Your Personal Information") 
 
If any of your contact information should change between now and graduation, please remember to update your official listing with the university. Please contact our Program Office at [email protected] with any questions.