We process nearly five thousand work requests per year, ranging from small scale maintenance issues to major renovations and new construction.
When you submit a work request, it is received, classified, routed to the appropriate craft or project manager and billed to the correct accounts.
We also are your initial resource for facilities-related information; if we don't have the answer, we will either get it or direct you to the person who does!
Submit Work Request / Report an Issue
By clicking the button above, you will be taken to the TMA iServiceDesk Portal. This tool is a direct link to our work order system and virtually eliminates the "dropped" requests that inevitably occur when they are received through multiple methods (phone, e-mail, etc.).
iServiceDesk provides a high degree of operational transparency and dramatically improves our ability to communicate with the customer.
Using its search tool, customers can see their requests, status changes, costs, and any additional notes entered by our technicians. iServiceDesk empowers you, the customer, to hold us to a higher level of accountability and service (this is especially vital for your reimbursable work).
Note: In order to log into the iServiceDesk, you will need to be on the campus network or VPN if logging in remotely.