Web Help Services

The Web Services system is provided by UTC Information Technology's TeamDynamix system.

When you need updates to a university webpage, a new site built, or help fixing a web issue, the Web Services department is here to help. But how do your requests get handled, tracked, and resolved efficiently? That’s where TeamDynamix comes in.

What Is TeamDynamix?

TeamDynamix is the official ticketing system used by the University’s Web Services department. Think of it like a digital help desk: every time you submit a request, it becomes a ticket that we can track, prioritize, and resolve.

This system keeps things organized so that nothing gets lost in email threads or forgotten on a sticky note.

Why We Use TeamDynamix

Here’s why TeamDynamix works for everyone:

• Accountability – Each request has a unique ticket number, assigned owner, and status. You’ll always know what’s happening and who’s handling it.
• Transparency – You can see updates on your ticket and respond to questions directly.
• Efficiency – Requests go to the right person from the start, speeding up response and resolution times.
• History – You can view past tickets to track your department’s requests over time.

Tips for a Faster Response

• Use the correct request form—this ensures your ticket goes to the right person.
• Be specific: instead of “fix the page,” say “please update the contact info on the About page to reflect our new department chair.”
• Attach files in their final version to avoid delays.
• Let us know if your request is urgent (and why).

Final Thoughts

TeamDynamix helps the Web Services team serve the university better by making the request process more efficient and transparent. Whether you’re asking for a small update or planning a new site, submitting your request through TeamDynamix ensures it gets the attention and follow-up it deserves.

Examples of requests might include:

• Quick fixes such as date updates, directory changes or updating content
• Copy editing or editorial services
• Technical assistance with the content management system
• Feature, page or site development
• Web analytics
• Account creation or access
• Standards or best practices clarifications

Please provide as much detail as possible when submitting requests.