UTC RAVE Alert

Web Resources

Whether you're updating a webpage, launching a new initiative, or just trying to fix a broken link, having the right tools and guidance can make a big difference. That’s why the UTC Web Services team provides a full set of web resources to help you manage your digital presence with confidence.

Below is a roundup of the most useful tools and services we offer—so you know where to go, who to ask, and how to get things done.

1. Web Services Knowledge Base

What it is:
The Web Services Knowledge Base is your go-to online manual for managing content at utc.edu.
Visit: https://blog.utc.edu/web-kb/

What you’ll find:

  • How-to guides for Drupal and WordPress (our content management systems)
  • Web accessibility tips and information about Silktide.
  • Writing tips for the web
  • Image sizing and media guidelines
  • Quick videos and step-by-step walkthroughs.

Why it helps:
Instead of waiting for someone to respond, you can often find the answer and fix things yourself—faster and easier.

2. TeamDynamix: Our Web Services Request System

What it is:
TeamDynamix is our ticketing system for handling all web-related requests.
Submit yours here.

Use it for:

  • Page updates or edits
  • New website or section requests
  • Accessibility fixes
  • Reporting broken links or errors
  • Guidance on web strategy or design

Bonus: You can track the status of your requests in real-time and easily communicate with our team through the system.

3. The Content Compass 

What it is:
The Content Compass is our bi-monthly email newsletter packed with tips, best practices, and important updates for university web editors.

Why it matters:
You’ll find short, useful articles on:

  • Upcoming changes to our websites/new features
  • Writing for the web
  • Accessibility tips
  • Answers to common questions
  • Spotlights on well-done pages across the site
  • Content Editor spotlights

How to get it: All registered web editors are automatically subscribed. Didn’t receive it? Let us know through a TeamDynamix request.

4. Web Editor Training

What it is: We offer on-demand tutorials for university staff responsible for maintaining department webpages.

What’s covered:

  • Basics of editing in Drupal
  • Image and media best practices
  • Making content accessible
  • Troubleshooting common problems

How to access: Submit a request here.
 

5. Accessibility and Quality Assurance Tools

We’re committed to providing tools to help increase the quality of content and meeting WCAG 2.1 standards.

Available resources:

  • Silktide Monitoring: Our automated platform that flags accessibility issues on your site.
  • Training and Support: Submit a ticket here if you'd like an accessibility review or help resolving an issue.

Go here for more information on Silktide.

6. Analytics Reports

Want to know how your page is performing? We can provide basic analytics reports on request to show:

 

 

 

Information Technology

Information Technology