TeamDynamix

IT Launching New Client Portal in June 

As part of a University of Tennessee system-wide initiative, Information Technology launched a new client portal using TeamDynamix. The new IT service management solution (ITSM) allows visitors to submit requests, search for technology services, and find self-help information in the knowledge base.  The new portal is designed to get the technology help you need quickly and easily. 

FAQ’s 

What is TeamDynamix? 

TeamDynamix is a cloud-based platform that tracks requests (tickets) and provides easy access to the service catalog, knowledge base, and project portfolio.  Users will be able to visit the new client portal to search, find, and request technology-related information. 

What is changing? 

In the past, users had to visit the IT website to find information about our services and a separate website if they wanted to search for articles in our knowledge base system.  The new service portal will bring those together in an easy to access and navigate website. 

What will happen to Footprints (my old information and tickets)? 

Starting in June, we will begin retiring Footprints (our old ticketing system) and begin to use TeamDynamix. We will be making an archive of Footprints in case we ever need to retrieve any information from the old system.

Can I still call for assistance? 

Yes, feel free to call us anytime at (423) 425-4000.  Our Client Services agents will be happy to assist you.  Your requests will be tracked using the new ticketing system in TeamDynamix. 

Please contact the IT Help Desk at 423-425-4000 if you have any questions.