Leadership and Decision-Making Communication Policy

 All doctoral participants are required to access their official university email account(s) on a frequent basis from admission to graduation. UTC adopts email as an official means of communication. Each participant is issued a university email account. This is the account used for University business and official University communications. Some communications may only be made by email; therefore, the University has the right to expect that university email communications will be received and read in a timely fashion. University personnel (faculty or staff) can expect that participants' University of Tennessee account(s) are being accessed and university personnel will use university email for their correspondence with participants accordingly. Participants are required to use their official University of Tennessee account(s) when contacting university personnel. We suggest participants check their university email account(s) on a regular basis. 

Typically, course related questions that are not personal in nature should be submitted to the Ask the Instructor(s) in the LMS (UTC Learn/Canvas), course related questions that are personal in nature should be submitted to the instructor(s) directly via UTC Learn (Canvas) email, and questions that are not course related should be submitted via email to the Program Office at [email protected]. Participants can expect faculty/staff to respond to inquiries within three (3) business days, even if the response is just to inform the participant that the faculty/staff is working on the inquiry and will reply in greater detail soon.