MocsPrint FAQ
- Help! Where can I get help with MocsPrint Mobile?
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If you need assistance with MocsPrint, please contact UTC Solutions Center at 423-425-4000 and talk to a support representative. Alternatively, you can go to https://ITHelp.utc.edu and create a ticket requesting assistance.
- I swiped my Mocs Card, paid for my print job, but didn't receive it.
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If there was a problem with your print job, and you didn't receive it after swiping your card and paying for it, you can request a refund. Speak to a staff member in the department where the printer is located and ask them to fill out a MocsPrint refund request.
- Can I print anything and everything with MocsPrint Mobile?
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No. MocsPrint Mobile is designed to make printing faster and more convenient. To do that, some printing flexibility had to be sacrificed. MocsPrint Mobile supports most document and image formats, and sometimes can "unofficially" support some files that aren't listed here. However, there are many thousands of different file formats and we haven't tested with all of them, so we only guarantee support for the file types listed here: DOC, DOCX (MS Word) GIF, JPG, PNG, TIFF (Images) HTM, HTML (Web pages) PDF (Adobe PDF) PPT, PPTX (MS PowerPoint) RTF, TXT (Text files) XLS, XLSX (MS Excel) If the file you would like to print is not one of the supported types, the recommended solution is to save/export/print it as a PDF. Most major programs allow you to save or export to a PDF file. If you need to print a web page, please see the question below regarding web page printing.