Box Office Information

  • Sales & Recorded Info: 423-266-6627
  • Email: Comments or questions only. No ticket orders taken.
  • Arena Box Office daily regular hours: Mon - Fri: 10 am - 5 pm ET . Closed on national holidays.
  • Arena Box Office event hours: Minimum 1-1/2 Hours before event times.
  • Tickets may be purchased online at, at the Arena Box Office windows and by calling
  • (423) 266-6627, all tickets are available on a first purchased basis.
  • Handicapped accommodations are available. Please notify box office personnel at time of ticket purchase. Wheelchair locations are reserved on a first-come/first served basis directly from the Box Office. Wheelchair locations are limited to one wheelchair and one companion seat. Wheelchair locations are not available for internet purchase at this time.

Payment Types Accepted

  • The Arena Box Office accepts cash, Visa, MasterCard, American Express, and Discover at anytime. Checks are accepted for ticket purchases up to 14 work days prior to an event.
  • Internet and phone sales are accepted with Visa, MasterCard, American Express, and Discover.
  • We can not mail to a third party address. All mail orders will be sent to the credit card address.
  • Arena Concession stands accept Cash and Credit Card.

Venue Policy

  • All programs, dates, and times are subject to change without notice.
  • No audio or video recording devices permitted for professional performances. Still cameras may be permitted at the discretion of the artist.
  • No outside food or drinks can be brought into the Arena.
  • UT Chattanooga has implemented a clear bag policy for all events.
  • No re-entry allowed (patrons may not leave and re-enter on the same ticket).

Box Office Policy

  • All sales are final. No refunds or exchanges. Credit Card orders are processed at time of ticket order.
  • Internet sales will receive an email confirmation. Be sure your email service permits emails from Please note: internet sales access has a time limit per transaction. If you exceed the time limit, tickets will not be held.
  • Should an event be cancelled, the promoter's refund policy will be announced within 3 days of cancellation. Internet convenience charges are non-refundable due to services provided by a third party vendor.
  • Discounts requiring coupons or ID are not available on the internet or by phone. All coupons and/or discounts must be presented at the time of purchase. A customer will not be able to redeem any coupon and/or discount after the initial purchase is made.
  • Most events have a limit to the number of tickets purchased by one customer and with one credit card. The Arena Box Office reserves the right to cancel any tickets exceeding the limit. (Group orders should contact the Box Office directly for group arrangements.)
  • Will Call pick-up is at Arena Gate 1 Box Office. Tickets must be picked up by credit card owner. Credit card and matching photo ID must be presented for tickets to be released (no exceptions). Please allow one business day for Will Call ticket processing before attempting to pick tickets up at the McKenzie Arena, except when ordered on the event day.
  • Please try to pick up will call early to avoid delays at show time. 

Seating Chart

McKenzie Arena seating chart, showing numbered sections, location of gates, and orientation toward major streets

There are 2 FSG ATM Machines available at McKenzie Arena for your convenience.