MocsBooks Total Access Program

MocsBooks Total Access Program​ 

• MocsBooks Total Access gives you all required course materials before the first day of class.
• It’s a textbook rental program with automatic enrollment. The cost is $22 per credit hour each semester/term.
• Save 35 to 50% on course materials each semester/term.
• You can buy your rented textbooks at a reduced price at the end of the semester/term.

Opt-Out and Course Materials Return Deadlines

General FAQS

What is the MocsBooks Total Access Program?​

MocsBooks Total Access Program is a course material delivery model that simplifies the student experience, lowers the cost of materials, and ensures students have access to all required course materials on or before the first day of class. Through this innovative program, physical books are conveniently packaged and provided to students on a rental basis, and access to digital material is directly within Canvas. Enrollment in this program is automatic, and the cost is $22 per credit hour per semester/term. At the end of the term, students will receive email reminders to return rented physical course materials to the bookstore. 

How does it work?​

1. Register for your classes and the bookstore will start preparing your course materials
2. One month before classes start, you will receive an email instructing you to select your delivery preference (in-store pickup or shipped directly to you)
3. An email notification will be sent when your order is ready for pickup or when it ships
4. Your digital materials will be delivered for your course(s) within Canvas
5. At the end of the term, you will receive email reminders to return rented physical course materials to the bookstore 

Who is eligible to participate?​

All undergraduate students that remain opted into the program. 

How do I enroll in the program?  

All eligible students will be automatically enrolled in the MocsBooks Total Access Program. 

What is the per-credit hour cost?

$22 per credit hour

Do classes without required texts still get charged per credit hour? 

Yes, the charge is applied to all undergraduate courses. The students will be responsible for deciding if the program is cost beneficial for the applicable semester. 

Is there also a fee for MocsBooks Total Access Program, on top of the flat rate, that students must pay? 

All required course materials submitted by faculty will be covered by this $22/credit hour charge. The program does not include consumable course supplies that cannot be returned and reused such as lab goggles, lab coats, dissection kits, molecular model kits, engineering kits, or nursing kits. Recommended and bookstore recommended items are not included in the program. 

Does bundling the cost with tuition allow financial aid or scholarship funds to help cover it? 

Yes, bundling the cost with tuition also allows the students to utilize the university's Tuition Installment Plan (TIPP). For more information on TIPP:  https://www.utc.edu/finance-and-administration/office-of-bursar/tuition-installment-plan-tipp

Will students receive an email showing the difference in cost between MocsBooks Total Access Program and opting-out?

Students will begin receiving communications from the bookstore about the semester approximately 35 days prior to class start. In this communication it will show each student their savings. Five days later, the students will receive an email where they can make the decision to stay in the program or opt-out. Students have until the opt-out deadline to make this decision. 

What happens if I never verify my order?

Students will receive email notifications from the bookstore reminding them to verify their order and choose their fulfillment preference. If the student does not opt-out, their materials will be held at the bookstore and their student account will be charged. 

If I never pick up my books, will I still get charged?

Yes, if the student does not opt-out, physical materials will be held at the bookstore, digital materials will be accessed through Canvas and the student account will be charged. 

What if I drop a class? 

If course materials have been picked up or delivered for the dropped class, those materials should be returned to the bookstore within 48 hours. If you drop a class and enroll in a different class, the bookstore will “swap” the required course materials so that you have what you need.

Who Do I Contact with Questions? 

For General Questions about MocsBooks Total Access Program, please:

Call the Bookstore at 423-425-4107

Email our team at [email protected]

Visit the campus Bookstore located on the second floor of the University Center.  

 

For Technical Assistance with digital materials in Canvas:  

Open a ticket online for the Customer Care Team

Email the Customer Care Team

Call the Customer Care Team at1-844-9-EBOOKS (1-844-932-6657) 

Course Materials FAQs 

What materials are included in the program?  

The program provides all required textbooks, eTextbooks, lab manuals, access codes, and mutually agreed-upon art kits to eligible students. 

What materials are excluded from the program?  

The program does not include consumable course supplies that cannot be returned and reused, such as lab goggles, dissection kits, molecular model kits, engineering kits or nursing kits. Recommended or bookstore-recommended items. 

Are materials provided on a rental basis only?

The program provides all required textbooks, eTextbooks, lab manuals, access codes, and mutually agreed upon art kits to eligible students. Physical textbooks are primarily provided as a rental with exceptions to lab manuals, printed access codes and mutually agreed upon books used for continuation courses. 

Does the program include digital materials only in some cases or both digital and physical depending on the course?

There are no restrictions to the course materials faculty submit as required. All required course materials, from any publisher, in the faculty's preferred format are included in the program. 

How do I access my digital materials?

Students can access their digital materials in Canvas when the instructor publishes the course or by the first day of class. Students will also receive an email about their digital materials. 

When are my textbook rentals due back to the bookstore? 

The deadline to return all rental textbooks is the last day of final exams for the semester. Students will receive reminders ahead of the rental deadline to their email address. The last day to return rentals is also on the student’s program portal. 

Can I buy my rented textbook? 

Yes, the program provides you with the option to purchase any rental textbooks at a reduced rate during the semester.   

Can I highlight in my rented book?

Normal use of highlighting and writing is permitted. The deadline to return all rental textbooks is the last date of final exams for the semester. Students will receive reminders ahead of the rental deadline in their student email.

For information, visit the Rental FAQs under Customer Care: https://utc.bncollege.com/customer-service 

How will excluded required materials be handled: lab goggles, coats, molecular kits, etc.? 

Excluded materials (please reference the FAQ above on what materials are excluded) will not be included in the program charge but will remain visible for students to add to their order and purchase at checkout if they choose.

How are recommended or bookstore-recommended materials handled in the MocsBooks Total Access Program? 

These items are not considered required course materials therefore, they are not included in the fee. Students can add these items to their order and purchase at checkout if they choose. 

What happens if a student changes their schedule after materials have been prepared?

If course materials have been picked up or delivered for the dropped class, those materials should be returned to the bookstore within 48 hours. If you drop a class and enroll in a different class, the bookstore will “swap” the required course materials so that you have what you need. 

Opt-Out FAQs 

Can I opt out of the program?  

Students have the option to opt-out of the MocsBooks Total Access Program each semester during the opt-out window. The opt-out window is noted in the emails from the bookstore. By opting out, students will not receive their required materials in a convenient package and access to digital content will be removed after the opt-out window closes. Options for purchasing course materials after opting out can be found on the bookstore website, utc.bncollege.com . To begin the opt-out process, please follow this link.

How do I change my opt-out status?

To change your opt-out status and opt back into the MocsBooks Total Access Program, please click the link here or follow the instructions found in the opt-out confirmation email you received after opting-out. Please note you must make your final selection by the last day of the opt-out window.

Can I opt-out if I picked up my textbooks?

Yes, you will have 48 hours to return your textbooks. If you do not return the textbooks, the charges for the bundle will remain on your student account and you will be subject to a replacement and non-return processing fee. 

If I opt-out of the program will I lose access to my digital materials in Canvas (Inquizitive, Connect, Webassign, Pearson MyLab, etc)?

Yes, all courseware is included in the MocsBooks Total Access Program. By opting out, you will lose access to these items as well. 

What will be the deadline for opting out?

Fall 2026 Deadline for opting out is August 30th, 2026.

How will the deadline to opt-out be communicated to the students?

The deadline to opt-out is noted on above the FAQs. The deadline can also be found in your program portal when you log in to verify your course materials order.

Can students opt-out on a course-by-course basis? 

No, the program is designed to save students financially for the semester rather than for one course. If a student decides to opt-out it will be for all courses that semester. 

Do students have to opt-out every semester or does it apply permanently?

Students will have the ability to opt-out per semester.