Section Menu

Overview of Services

  1. Account Management [full page]
  2. Additional Email account [full page]
  3. Borrow Equipment [full page]
  4. Campus Email [full page]
  5. Computer Labs [full page]
  6. Connecting to the Internet [full page]
  7. Data Storage
  8. IT Training [full page]
  9. Mocs Print [full page]
  10. Phones and Voice Mail [full page]
  11. Purchasing Personal Computers [full page]
  12. Purchasing Work Computers [full page]
  13. Reserve the Computer Lab [full page]
  14. Resnet [full page]
  15. Scantron Grading [full page]
  16. Software for Employees [full page]
  17. Software for Students [full page]
  18. Tech Support for Students [full page]
  19. Technology in the Classroom [full page]
  20. Technology in the Residence Halls [full page]
  21. UTC Alerts [full page]
  22. UTC Learn [full page]

Account Management

Your username is the unique identifier you will use to access UTC's computing resources. Your username is automatically generated and composed of 3 letters followed by 3 digits (for example, abc123). Your account's password is managed by the IAM (Identity and Access Management) system. IAM a self-service system, meaning you can manage your own password safely and securely. To access the IAM system, click the 'Help Logging In?" button on the MyMocsNet login page.


Additional Email Accounts

Faculty, Staff, departments and Organizations can request an additional email account by request.


Borrow Equipment

Our Classroom Technologies department has equipment (projectors, microphones, etc) available for reservation.


Campus Email

All students have an @mocs.utc.edu e-mail address through Google Apps for Education. This is referred to as your MocsMail+ account. With this account, you have access to your e-mail, Google Drive, Google Calendar, Google Sites, and other Google services. This e-mail is an official means of communication so it should be checked regularly.

All faculty and staff have an @utc.edu email address on our Microsoft Exchange server. The Microsoft Exchange server allows faculty and staff to have a calendar to use for collaboration. You can access your email and calendar from any web browser by logging into MocsNet and clicking on XMail. All smart phones and tables that have Active or Corporate Sync or Microsoft Exchange connector will be able to connect to our email servers and have access to email, contacts, tasks and calendars.


Computer Labs

A list of computer labs around campus.


Connecting to the Internet

In order to connect to the internet on campus, you will have to: Know your UTC ID and password, have an anti-virus program (windows), keep your device up-to-date, and register your computer on the network.


Data Storage

IT provides data storage for UTC staff and departments. Departments are given space to share data among other employees within the department. Staff have data storage assigned to them to use as back up of business documents to protect against data loss.


IT Training

The Information Security & Projects Office is responsible for developing and providing on-going training for Windows and Apple software utilized by UTC Faculty and Staff.  The goals of the IT Training Program are to:

  • Develop and implement training for various software products, as requested by faculty and staff
  • Provide hands-on training in computer labs 
  • Provide trainees access to online training materials  
  • Query faculty and staff for suggestions related to training methods and topics 

MocsPrint

All students receive a $10 print credit for fall and spring semesters. You can print from lab and library computers, you can also set up your laptop to print to printers across campus.


Phones and Voice Mail

All staff can have a phone and voice mail upon request.


Purchasing Personal Computers

All students, faculty and staff can take advantage of education pricing for personal computers.

Dell

Apple


Purchasing Work Computers

UTC purchases for faculty and staff computers visit:


Reserve the Computer Lab

We have a computer classroom available for reservation. The computer classroom is located in the computer lab in the University Center. It consists of 30 computers and a podium. Faculty can reserve the classroom, on a first come first serve basis, for a class where students need to be at a computer for one or two class sessions.


Resnet

ResNet is a two-week period where the Student Help Desk permits walk-ins to assist in network registration.


Scantron Grading

We offer test grading for faculty using Scantron forms. You need to use the blue Scantron form EM-292016-1.


Software for Employees

All UTC owned computers have certain software preloaded on to computers. Departments can order other software if it is needed for business. Staff have a benefit of being able to receive discounts on software for personal as an employee with the University. Visit our Software page for a complete list.

Microsoft Office is available for staff on all UTC owned computers as part of the Microsoft Campus Agreement. Staff can also purchase a copy of Microsoft Office under the Microsoft Home Use Program.


Software for Students

The student technology fee funds educational and research software available for students to install on their computers and use while enrolled at UTC. Tech Fee funded software: SPSS, Matlab, EndNote, and SAS.


Tech Support for Students

Client Services provides support for UTC faculty, staff, students, visitors and partners. Our goal is to help everyone with their technology needs while at UTC. We support our customers who are on and off campus. Client Services consists of the Help DeskStudent Technology Center, and Mocs Print.


Technology in the Classroom

There are over 150 rooms (classrooms & meeting rooms) equipped with audiovisual equipment. UTC has several videoconferencing carts that are available for use. These carts can be used for communicating with other sites on classroom topics, holding class meetings with peers from other countries or bringing in guest speakers who can’t physically be there, all in high-definition. The carts consist of a 55" HD TV monitor, a videoconferencing codec, a camera, and a microphone. Users can also connect their laptop to the unit to share their screen during the video conference.


Technology in the Residence Halls

Every residence hall has full wireless coverage and one network jack. Connect to the network with any device you want: Video game consoles, smart TVs, BluRay players, computers, etc. Wireless printing is not supported in the residence halls. We recommend you use an ethernet cable for smart Tvs, BluRay players, and video game consoles.


UTC Alerts

UTC ALERT is a messaging system that allows UTC to communicate with members of the campus community quickly in the event of an emergency.

The University has created a well-defined set of situations that would prompt a UTC ALERT message. UTC ALERT only will be activated when there is a critical need to transmit urgent information to the campus community. Here are some examples:

  • Ongoing safety threats in which an armed or dangerous criminal is at large on campus.
  • Major facility emergencies or evacuations. This may include a large scale gas leak, fire, or hazardous material spill, occurring either on campus or near enough to campus to cause a credible threat to members of the campus community.
  • Severe weather. This may include a threat from a tornado requiring those on campus to take shelter or an immediate closing due to anticipated weather issues.

UTC Learn

UTC Learn is home to the University of Tennessee at Chattanooga’s distance learning opportunities. UTC Learn houses both synchronous and asynchronous programming utilizing a variety of technologies including Blackboard Learn, Adobe Connect, video conferencing, and Media Site.

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