Services and Office Appointments
To best serve you, we ask that our patients call to schedule appointments in advance.
Appointments can be made Monday - Friday by calling 423-425-2266.
Information needed for your appointment:
- Arrive for your appointment 15 minutes before your scheduled appointment time. If you are late to your appointment, you might be asked to reschedule.
- Bring your Mocs ID and insurance card to every visit.
- Log in to the Medicat Patient Portal and complete all required forms for your appointment.
- To cancel your appointment, log in to the Medicat Patient Portal and click “cancel my appointment” on the home screen. Please cancel at least six hours before your scheduled appointment time.
- To reschedule an appointment, call the office at 423-425-2266.
- For most acute, but not urgent needs, appointments are usually scheduled within 24-48 hours.
Walk-in morning appointments (urgent care only) will be seen and or scheduled IF there is availability during the hours of 8:30-11:30 a.m. during the regular semester hours. (fall/spring semesters)
- Urgent Care Definition: Medical care necessary for a condition that is not life-threatening, but requires treatment that cannot wait for a regularly scheduled clinical appointment because of the prospect of the condition worsening without timely medical intervention.
We are closed 12-1 p.m. for lunch. To speak to someone during that time, leave a voicemail and someone will get back to you as soon as possible. In case of an emergency, call 911 or visit one of the hospital emergency rooms listed on the right hand side of the page.
- Treatment of acute illnesses
- Well-woman exams
- Physical exams (Excluding NCAA sports physicals)
- Sexually Transmitted Infections evaluations
- Select immunizations
- Allergy shots
- IV rehydration
- Physical therapy - Sponsored by UTC Department of Physical Therapy
Fees and Payments
In general, UTC students may utilize University Health Services at no cost as part of the Student Health Fee covers the provider portion of the office visit.
Faculty and staff are charged $25 per appointment for the provider portion of their visit.
In the event a clinic visit requires a physical exam, labs, or any additional testing, the patient may incur charges and is expected to pay for any charges on the day the services are provided. The fee charged is based on the cost to the center. We accept Scrappy Cash using your mocs card, cash or check, Visa, American Express, or Master Card. We do not bill insurance for our services; however, your insurance information is needed at time of service for any possible referrals or lab work.
Please feel free to ask our staff if you have questions about fees and payments.
Our receptionists are vital to our practice, but they are not trained medical personnel and cannot answer questions regarding your medical care. Any questions about your medical treatment, medications, lab results or other concerns should be directed to our nursing staff. If the nurses are unable to answer your questions, your chart will be reviewed with our practitioners and any information will be relayed to you as quickly as possible.
University Health Services encourages the development of responsible healthcare habits by holding students accountable for their decisions regarding class attendance. Therefore, medical excuses are not routinely issued for missed classes or examinations. However, in cases of severe illnesses requiring an extended recovery period we will provide a written statement. These statements are provided on an individual basis. It is the student’s responsibility to communicate directly with his or her faculty or advisor. Faculty will decide whether the students may make up work missed and what effect the absences may have on the requirements of the course.