male nursing student with laptop in front of him, along with a few female students with laptops

Technology Assistance

Need Help?

Contact our IT Coordinator at

You may call or text to cell phone listed in the class in UTCLearn at any reasonable hour. Please be sure to identify yourself if texting.

UTC Central IT operates a 24/7 support line at 423-425-4000.

UTC Learn


Blackboard (old system)

UTC is moving all courses to the CANVAS system in Fall 2019. Some courses (including RN-BSN Gateway) will be taught in Canvas starting in the summer. 

Video Conferencing

Student E-mail

  • Overview: video (5 min)
  • Google Gmail Tutorials: website
  • Receive on Smartphone: website
  • Forward to A Different Address: Gmail help
  • Campus email directory:
  • You can log into your student email account even if the UTC website is down by going directly to

Google Drive and Sites

  • Download Google File Stream: website
  • Installing and Sharing with Google Drive: handout
  • Save MS Word by default to Google Drive: website
  • ePortfolio for DNP Students (Google Sites Classic)
  • Saving Videos to Google Drive: handout

MS Word

Most, or all, written assignments in the School of Nursing must be submitted in Microsoft Office format. Although it is possible to use other software (MS Works, Open Office, Apple Pages and Keynote, etc.) to create documents and then save them in MS Office format, doing so requires care and makes collaboration more difficult. We strongly recommend that all students have and use MS Office 2013 or later.

Free for Current Students

A subscription to Office 365 (aka Office 2016) is free for current students with Windows 7 or later or Mac OS 10.6 or later, for installation on up to five devices (computers, tablets, phones). This package includes the MS Word and Powerpoint students need for classes.  You can register and download the installer online here:

Note: You must have Windows 7, 8 or 10 (or Mac OS) to take advantage of this offer. 

Installing on Additional Devices

Note: Because you will have an "organizational account," you may need to use a specialized organizational login such as the one above to access your account.

Additional Resources


  • Narrated (Voice-over) Powerpoint: handout
  • Creating Your First Powerpoint: website

Computer Repair