Frequently Asked Questions

How do I get to the Arena?

The Arena is located at the corner of 4th and Mabel Streets on the campus of the University of Tennessee at Chattanooga. The physical address is 720 East Fourth Street. Take Highway 27 to the 4th Street exit (#1C). Proceed thru 7 traffic lights and you will see the Arena on your right. Turn right at the next light (Mabel Street) and a parking garage will be on your left. 

Detailed Directions to McKenzie Arena → 

Where do I park?

There are several pay lots surrounding the Arena, as well as a 500 car parking deck located across the street. If you do not want to pay to park, there is some street parking relatively close to the building, however, cars parked in No Parking Zones or otherwise parked illegally will be towed by city police at owner's expense.

Limited handicap parking is available at Lot #20 (next to Gate 3). Must display current handicap decal or license plate for admittance.

For show personnel, certain lots are reserved for show techs and performer's buses. These do vary from show to show so be sure to check with our technical staff ((call  (423) 425-4746)) for your needs.

Surounding Arena Parking Map + Details →

What about wheelchair access?

When purchasing your tickets, please tell the ticket agent that you will need handicap seating. There are limited handicap seats on the Arena concourse which are available on a first-come, first-served basis. Floor seats are available for most concerts. Only patrons with tickets noting these locations will be allowed access. All restrooms are wheelchair accessible.

If you are in a wheelchair, or have difficulty walking steps, you will need to enter at Gate 2. Limited handicap parking is available in Lot #20 (adjacent to gate 2) for vehicles displaying handicap decals or plates.

What time do doors open?

Doors normally open one hour prior to the event.

Are cameras allowed?

In most instances, still cameras are allowed. Professional equipment, including zoom lenses and tripods, are prohibited. Video or recording equipment are also prohibited. Please call our Box Office (266-6627) regarding individual events.

Is there food at the Arena?

Yes! We typically have six permanent concession stands and the ability to provide several portable stands during events. Food available includes hot dogs, pizza, nachos, popcorn, ice cream and candy. Coca-Cola products, as well as bottled water is also available for purchase.
Outside food and beverages are not allowed in the building, but exceptions are made for medical reasons and baby food only.

Is there beer at the Arena?

No! As a state academic facility, we can not, by law, sell or allow alcoholic beverages in the facility.

Babysitter tips?

Please be sure to inform your baby-sitter of your seat location (Section, Row, Seat). In case of an emergency, they may call our Box Office at (423) 266-6627 or the Arena Office at (423) 425-4706 and an usher will happy to assist in locating you.