Heather has been a staff member at The University of Tennessee at Chattanooga since 2004 and has served as Administrative Specialist for the Department of Mathematics since 2009. She received her B.A. degree in Communications with a concentration in Public Relations from Berry College in 2002 and is a proud alumna of The University of Tennessee at Chattanooga, attaining her MBA in 2007.

She gained her Certified Administrative Professional (CAP) designation in 2009 from the International Association of Administrative Professionals. In 2019, she attained a speciality on her CAP certification in Project Managment.