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Students and Parents

The Client Services department provides support for UTC students, faculty, staff, visitors, and partners. Client Services offers tier 1 (email, phone, and remote) support for students, faculty, and staff, tier 2 (hardware, software, and virus) support for students, and in-office support for faculty and staff.

For more information about Client Services, please visit: Client Services
Your UTC ID is the unique identifier you will use to access UTC services such as: MyMocsNet, MocsMail+, and UTC Learn. Your UTC ID is automatically generated and composed of 3 letters followed by 3 numbers.

For instructions on how to manage your UTC account, please visit: Knowledge Base - UTC Account
For instructions on how to connect to the UTC network, please visit: Knowledge Base - UTC Network
All students have an e-mail address through Google Apps for Education. This is referred to as your MocsMail+ account. With this account, you have access to your email, Google Drive, Google Calendar, Google Sites, and other Google services. This email is an official means of communication so it should be checked regularly.

For more information about your campus email, please visit: Campus Email
UTC Learn is home to the University of Tennessee at Chattanooga’s distance learning opportunities. UTC Learn houses both synchronous and asynchronous programming utilizing a variety of technologies including Blackboard Learn, Adobe Connect, video conferencing, and Media Site.

For more information about UTC Learn, please visit: UTC Learn

UTC ALERT is a messaging system that allows UTC to communicate with members of the campus community quickly in the event of an emergency.

The University has created a well-defined set of situations that would prompt a UTC ALERT message. UTC ALERT only will be activated when there is a critical need to transmit urgent information to the campus community. Here are some examples:

  • Ongoing safety threats in which an armed or dangerous criminal is at large on campus.
  • Major facility emergencies or evacuations. This may include a large scale gas leak, fire, or hazardous material spill, occurring either on campus or near enough to campus to cause a credible threat to members of the campus community.
  • Severe weather. This may include a threat from a tornado requiring those on campus to take shelter or an immediate closing due to anticipated weather issues.

For more information about UTC Alerts, please visit: UTC Alerts
All students receive a $10 print credit for fall and spring semesters. For additional information on printing on campus and from personal devices, please visit Auxiliary Services.
Every residence hall has full wireless coverage and one network jack. Connect to the network with any device you want: Video game consoles, smart TVs, BluRay players, computers, etc. Wireless printing is not supported in the residence halls. We recommend you use an ethernet cable for smart Tvs, BluRay players, and video game consoles.

For more information about technology in the residence halls, please visit: Technology in the Residence Halls

All students, faculty and staff can take advantage of education pricing for personal computers.



  • Phone: (800) 274-7799 x88700
For more information about purchasing personal computers, please visit: Purchasing Personal Computers
The student technology fee funds educational and research software available for students to install on their computers and use while enrolled at UTC. Tech Fee funded software: SPSS, Matlab, EndNote, and SAS.

For more information about student software, please visit: Software for Students