Information Technology Staff
- CIO Office
- Business Operations
- Client Services
- Enterprise Applications
- Information Security
- Infrastructure Services
- Project Management
The office of the CIO is responsible for providing leadership and setting the strategic vision of IT for the university. The office handles communications, budgeting, and administration for the Information Technology department at UTC.
The Business Operations team ensures the IT organization is efficient, effective, and exceptional in its delivery of service. In partnership and collaboration with the campus community, Business Operations is focused upon the following: asset management, budget management, communications strategy, daily operations, program evaluation, strategic planning, and training delivery.
The Client Services department consists of three integrated areas of support, all focused on providing customer service and technical solutions to the UTC campus. The Help Desk provides support to all UTC students, faculty, and staff via phone, email, and remote. The Field Support team provides on-site support to faculty and staff for University-owned equipment in offices, computer labs, and classrooms. The IT Solutions Center acts as the third area of support on campus, with an emphasis toward assisting UTC's student body. Services provided by the IT Solutions Center, such as network registration, malware removal, software install, hardware troubleshooting, etc. are available to currently enrolled students on a walk-in basis, with no appointment necessary.
The Enterprise Applications team supports the University through consulting on software purchases, contract guidance, vendor project planning, and implementation and ongoing maintenance of business critical systems including: Banner, Degree Works (MyMocsDegree), Argos reporting and the Operational Data Store, Banner Document Management, Ellucian Mobile, the Luminis portal (MyMocsNet), and many, many more. The team plans, designs, develops, and collaborates with many campus constituents to provide systems that are efficient, effective, and support student and staff success.
The Office of Information Security works with the campus community to secure systems and protect the confidentiality of student, faculty, and staff information. This is achieved by developing security policies and standards, providing awareness and training for the University community, using security tools to determine risk levels for systems and data, and responding to security incidents.
The Infrastructure Services team provides a wide range of services providing the technological foundation for all aspects of the University’s Infrastructure. The Telecommunications team is responsible for the design, installation, and maintenance of the voice and phone infrastructure. The Networking Team ensures that the University community has adequate connectivity to network and Internet resources including Internet 2. The Data Center team is responsible for providing the University with computing and storage resources both on-premises and in the cloud. The Enterprise Applications team provides support for a wide range of applications that are hosted on site as well as in the cloud.
The Information Technology Project Manager is responsible for the coordination, planning, and management of IT projects. Using PMI’s methodology, the goal is to deliver successful projects that are within scope, schedule, and budget from implementation to closing, while ensuring alignment with the IT strategic plan and UTC’s mission and vision.