Change Your UTC Password


Directions

  1. Open your preferred web browser to: https://password.utk.edu
  2. Under the 'Change Your Password' section, click 'login to change it'
  3. Under the ‘Username’ field, enter your UTC ID (ex. abc123)
  4. Under the ‘Password’ field, enter your UTC password
  5. Click 'Login'
  6. Under the ‘New password’ field, create a new password with the following requirements:
    • 1 Uppercase Letter
    • 1 Lowercase Letter
    • 1 Number
    • At least 8 characters long
    • May not contain a significant portion of your username or displayname
    • May not reuse last 10 passwords
  7. Under the ‘Verify Password’ field, enter your new password again
  8. Check the 'Acceptable Use Policy' box
  9. Click 'Continue'

Troubleshooting

“Error: Login failed”

  1. Open your preferred web browser to: https://password.utk.edu
  2. Under the 'Reset Your Password' section, click 'reset your password'
  3. Under the ‘NetID’ field, enter your UTC ID (ex. abc123)
  4. Click 'Continue'
  5. Select an ID to use to reset your password from the dropdown list
  6. Type the ID in the field to the right of the dropdown.
  7. Enter your Birthdate
  8. Answer your Challenge Response questions if asked and click 'Continue'
  9. Type your new password in the provided fields
  10. Check the 'Acceptable Use Policy' box
  11. Click 'Continue'