Change Your Challenge Response Questions

Directions

  1. Open your preferred web browser to: https://password.utk.edu
  2. Under the 'Update Your Security Questions' section, click 'Manage your existing security questions'
  3. Under the ‘Username’ field, enter your UTC ID (ex. abc123)
  4. Under the ‘Password’ field, enter your UTC password
  5. Uncheck the ‘Used existing Questions/Answers’ box
  6. Click 'Continue'
  7. Check three of the questions from the list, or select bottom choices to create your own questions
  8. Click ‘Continue'
  9. Answer the questions you have chosen
  10. Click 'Continue'
  11. Confirm your answers and click 'Accept'

Troubleshooting

“Error: Login failed”

  1. Open your preferred web browser to: https://password.utk.edu
  2. Under the 'Reset Your Password' section, click 'reset your password'
  3. Under the ‘NetID’ field, enter your UTC ID (ex. abc123)
  4. Click 'Continue'
  5. Select an ID to use to reset your password from the dropdown list
  6. Type the ID in the field to the right of the dropdown.
  7. Enter your Birthdate
  8. Answer your Challenge Response questions if asked and click 'Continue'
  9. Type your new password in the provided fields
  10. Check the 'Acceptable Use Policy' box
  11. Click 'Continue'