Job Positions

Student Employment

Information Technology a variety of student employment opportunities. Some of these opportunities are listed below.

Client Services

Client Services is responsible for providing tier 1 (email, phone, and remote) support for students, faculty, and staff as well as tier 2 (hardware, software, and virus) support for students, faculty, and staff. Client Services expects student employees to exhibit exceptional customer service and problem solving abilities. Student employees will be trained to troubleshoot advanced technical issues and provide support for University-specific requests.

Telephone Operators

The Telephone Operators are responsible for assisting all persons who call the UTC main line telephone number (423-425-4111). External clients include: non-UTC persons, businesses, and other interests. Internal clients include: UTC students, faculty, staff, alumni, and retirees. Telecom Operators are expected to demonstrate outstanding customer service skills. Student employees will be trained in the best practices for answering, transferring, and assisting telephone customers. Additionally, student employees will be expected to assist with research and documentation as needed.

Staff Employment

Information Technology has about 50 full-time staff positions. These positions are split up between different departments.

For more information about staff employment: Human Resources

IT Onboarding