- Office of the CIO
- Chief Technology Officer
- Solutions Center
- Security & Projects
- IT Training
- Procurement - Purchasing
- Strategic Solutions
The Office of the Chief Information Officer is a division of the Finance Operations and Information Technology (FOIT) and is responsible for providing the leadership and setting the strategic vision for the university. The office handles communication, budgeting, administration, etc for the Information Technology Department at UTC.
The UTC Chief Technology Officer is responsible for the technical infrastructure operation services at UTC. These include engineering, procurement, and installation and 24x7 operation of the technical hardware, systems, and services to support UTC IT.
The Network Services Department works to design, develop, and implement a secure, reliable, and proficient wired and wireless network. Our purpose is to provide UTC students, faculty, and staff with secure access to many of the resources available on and off campus.
The Datacenter group provides and maintains the servers and large-scale computing environments that serve the entire university.
The Telecommunications Department is responsible for the design, installation, and maintenance of all voice and data infrastructure.
The IT Solutions Center provides support for UTC students, faculty, staff, visitors, and partners. The Solutions Center offers tier 1 (email, phone, and remote) support for students, faculty, and stuff as well as tier 2 (hardware, software, and virus) support for students.
As its name implies, the Information Security & Projects Office provides program-level oversight, monitoring and management of the UTC Information Security and campus-wide projects that involve Information Technology.
The IT Solutions Center is responsible for developing and providing on-going training for Windows and Apple software utilized by UTC faculty and staff. The goals of the IT Training Program are to:
- Develop and implement training for various software products, as requested by faculty and staff
- Provide hands-on training in computer labs
- Provide trainees access to online training materials
- Query faculty and staff for suggestions related to training methods and topics
The Information Technology Division at the University of Tennessee at Chattanooga have launched the DIGITAL program to give students practical, hands-on leadership training in an IT environment.
The Information Technology Department conducts consolidated purchasing periodically and assists with purchasing computing equipment. Contact the IT Solutions Center (423) 425-4000 to inquire or begin the process.
We deliver Help Desk first stop technology support services, Field Support escalated support, and also middle-tier application technologies (databases, software, application servers, integration) in support of critical campus applications, including the student information system (Banner), university web services, and event management.
The Enterprise Applications Department provides service for applications in the following areas: business process analysis & workflows, communications & collaboration, and identity & access management.
Field Support provides escalated technical support for faculty and staff computing devices and campus computer labs. The first stop for technology support is always the IT Solutions Center and the issue will be brought to Field Support if needed.