Computer Refresh Program
Qualifying faculty and staff receive a new, primary computing device every four years.
The purpose of the Computer Refresh Program is to ensure that faculty and staff have adequate computer technology essential for their daily work activities.
The University contributes up to $1,200 toward a refreshed device, peripherals and accessories with departments paying for any overages.
Do you qualify?
You must be a full-time, regular UTC employee with a primary device that is four years or older to qualify for the program.
If you believe you meet the eligibility criteria, click the link below. The Computer Refresh committee will review your information to determine if your device should be replaced.
Here is a month-by-month rollout of the FY 2018/2019 Computer Refresh Program.
November - December 2018
- Initial meetings of the Computer Refresh Program Task Force to determine the timeline, logistics, eligibility, supported models and details of this year's program.
- The Computer Refresh Program website is updated to explain the program details, timeline, recommended models and FAQs.
- A campus-wide email is sent about the program with a link to a short survey so that faculty and staff can self-identify if they believe they are eligible for this year’s Refresh program.
January - March 2019
- Determine eligibility of those who qualify for this year's cycle of the Computer Refresh Program
- Validation process of all eligible faculty and staff
- Computer models, peripherals and accessories available for faculty and staff to demo by appointment.
- Place computer, accessory and peripheral orders with both Dell and Apple.
May – August 2019
- Deployment of computers department by department with the goal of completing all deployments by end of summer/start of fall 2019 classes.
Dell Optiplex 5060 (Desktop)
Dell 14" Latitude 5491 (Laptop)
Dell 12" Latitude 5290 (Laptop)
Dell 12.3" Latitude 5290 (2-in-1)
Dell Precision 3630 (Desktop)
Apple 13" MacBook Air (Laptop)
Apple 15" MacBook Pro w/ Touch Bar (Laptop)
Apple 27" iMac (Desktop)
*Note: The models listed on this page may change slightly due to manufacture availability.
Frequently Asked Questions (FAQs)
Who is coordinating the Computer Refresh Program?
The Computer Refresh Program is sponsored by UTC's Executive Team as a program of the IT Advisory Council. It is an institution-wide program designed to serve all regular, full-time faculty and staff.
Who is eligible to receive a new device?
The Computer Refresh Program is sponsored by UTC's Executive Team as a program of the IT Advisory Council.It does not include grant funded positions, temp workers, graduate students or student workers.
What if I have more than one computing device?
The focus of the Computer Refresh Program is to replace the 'primary' device used by faculty and staff. A primary device is your main computer; your 'go to' device that is used daily, frequently and often.
What if I need something more than the supported and recommended model?
While we discourage ordering anything beyond the supported and recommended models, we know that a few faculty and staff will have specific technology needs related to their role.
Send an email to email@example.com if you'd like to have a consultation from one of the IT Field Support staff to help determine your computer needs.
How much will it cost?
The University contributes up to $1,200 toward a refreshed device and accessories with departments responsible for any overages.
There are a range of devices and accessories available.
Submit a ticket to firstname.lastname@example.org if you'd like to discuss your needs in more detail.
When will I get my new device?
Based on the timeline for this year’s Computer Refresh Program, our goal is to begin the department-by-department deployment of computing devices starting in May 2019.
We hope to have all computers delivered no later than mid-August, the week before the start of classes for the Fall 2019 semester.
What happens to my old device?
Once we deliver your new device, we will collect your old device.
The reason for collecting your old device is to remove them from our fleet to ensure faculty and staff have the latest and most secure technology that we can support.
Who is coordinating the Computer Refresh Program?
The Computer Refresh Program is sponsored by UTC's Executive Team, managed by the IT Advisory Council and implemented through a Task Force* made up of staff in IT and Academic Affairs. It is an institution-wide program designed to serve all regular, full-time faculty and staff.
Who do I contact if I have any questions?
All members of the Task Force will receive your email. Someone will follow-up with you as quickly as possible to help with your questions.
*Task Force Members Include:
- Stuart French - Information Technology
- Dennis Gendron – Information Technology
- Ben Hoge - Information Technology
- Scott Lyons - College of Business
- Marcus Myers – Information Technology
- Tony Parsley – Information Technology
- Mike Roeser - College of Engineering & Computer Science
- Chris Silver – Faculty, School of Professional Studies
- Barbara Webb - Information Technology
- Jeffrey Wetherill – Information Technology (Chair)