Computer Refresh Program

The Computer Refresh Program was established to create an annual cycle of computer replacement so that all qualifying faculty and staff would receive a new, primary computing device every four years. The purpose of the Computer Refresh Program is to ensure that faculty and staff have adequate computer technology essential for their daily work activities. The University contributes up to $1,200 toward a refreshed device, peripherals, and accessories with departments paying for any overages. Below are further details about the program.


Proposed Timeline

This is a month-by-month rollout of the Computer Refresh Program.

January 2018

  • Initial meetings of the Computer Refresh Program Task Force to determine the timeline, logistics, eligibility, supported models, and details of this year's program

February - March 2018

  • Determine eligibility of those who qualify for this year's cycle of the Computer Refresh Program
  • Validation process of all eligible faculty and staff
  • Computer models, peripherals, and accessories available for faculty & staff to demo
  • Create a Computer Refresh Program website explaining the program details, timeline, recommended models, and FAQs

April 2018

  • Place computer orders with Dell and Apple

May – August 2018

  • Deployment of computers department by department
  • Goal is to complete all deployments by end of Summer/start of Fall 2018 classes.

Supported Computer Models

Dell Optiplex 5050 (Desktop)

  • i5 2.8GHz
  • 8GB RAM
  • 500GB HHD
  • Integrated Graphics

Dell Precision T3620 mini Tower (Desktop)

  • i7 3.6GHz
  • 16GB RAM
  • 512GB SSD
  • Nvidia Quadro P1000 4GB, 4mDP, FH

Dell Latitude 12 5285 (Tablet)

  • i5 2.6GHz
  • 8GB RAM
  • 256GB SSD
  • Integrated Graphics
  • Travel keyboard

Dell Latitude 5290 (Laptop)

  • i5-8250U Processor
  • 8GB RAM
  • 2.5" 500GB SATA HHD
  • Integrated UHD Graphics

Dell Latitude 5490 BTX (Laptop)

  • i5-8350U Processor
  • 8GB RAM
  • 256GB SATA SSD

Apple 21.5" iMac (Desktop)

  • i5 2.3GHz
  • 8GB RAM
  • 1TB Fusion Drive
  • Iris Plus Graphics 640
  • Apple Care

Apple 27" iMac with Retina 5k display (Desktop)

  • i5 3.4GHz
  • 16GB RAM
  • 1TB Fusion Drive
  • Radeon Pro 570 4GB RAM
  • Apple Care

Apple 13" Macbook Air (Laptop)

  • i5 1.8GHz
  • 8GB RAM
  • 256GB Flash Storage
  • HD Graphics 6000
  • Apple Care

Apple 13" MacBook Pro (Laptop)

  • i7 2.5GHz
  • 16GB RAM
  • 256GB Flash Storage
  • Iris Plus Graphics 640
  • Apple Care

FAQs

Who is eligible to receive a new device?

The Computer Refresh Program is aimed at any regular, full-time faculty and staff member. It does not include grant funded positions, temp workers, graduate students, or student workers.

What if I have more than one computing device?

The focus of the Computer Refresh Program is to replace the 'primary' device used by faculty and staff. A primary device is your main computer; your 'go to' device that is used daily, frequently, and often.

What if I need something more than the supported and recommended model?

While we discourage ordering anything beyond the supported and recommended models, we know that a few faculty and staff will have specific technology needs related to their role. Please send an email to refresh@utc.edu if you'd like to have a consultation to assess your needs from one of the IT Field Support staff. How much will it cost?

The University contributes up to $1,200 toward a refreshed device with departments paying for any overages. There are a range of devices, peripherals, and accessories available to meet your needs and will be on display in the upcoming weeks (date will be sent out when equipment arrives) or available to demo by appointment. Submit a ticket to clientservices@utc.edu if you'd like to request an appointment.

When will I get my new device?

Based on the Computer Refresh Timeline, our goal is to begin the department-by-department deployment of computing devices starting in May 2018. We hope to have all computers delivered no later than mid-August, the week before the start of Fall 2018 semester classes.

What happens to my old device?

Once we deliver your new device, we will collect your old device and send it to be surplussed. We do not retain computers for future use and do not allow for them to be transferred to another user. The goal is to remove them from our fleet of devices across campus. This is done to ensure faculty and staff have the latest and most secure technology that we can support.

Who is coordinating the Computer Refresh Program?

The Computer Refresh Program is sponsored by UTC's Executive Team, managed by the IT Governance Committee, and implemented through a combination of the Task Force, Academic Affairs, and Information Technology staff. It is an institution-wide program designed to serve all regular, full-time faculty and staff.

Whom do I contact if I have any questions?

You can send an email to refresh@utc.edu. All members of the Task Force will receive your email. Someone will follow-up with you as quickly as possible to help with your questions.


Roles & Responsibilities

  • Executive Team – The ET serves as the project sponsor who has provided funding for the refresh project and has sponsored this program annually.
  • Administrative, supervisor and department heads – These are the primary stakeholders in the purchase and deployment of new technology at UTC. They determine if technology matches business and staffing needs for their team. They determine faculty/staff requirements as well as assess the funds available for additional investment above the maximum per computer purchase threshold. They are the ultimate decision-maker regarding the computers and peripherals purchased for their team.
  • Regular Faculty or Staff – These are the end users who use technology for their daily work activities. They can review the proposed replacement technology as provided by UTC IT and propose suggestions for alternative models, technology, and peripherals. They are responsible for communicating their needs related to their daily work activities at UTC.
  • Helpdesk Personnel – They serve as the central point of contact for the end-user related to questions and support issues.
  • Field Support – This team coordinates the validation process of those eligible for this cycle of the Computer Refresh Program. They also receive the technology at a central location, provide incoming inventory, and prepare the computers for deployment in the field. They are also responsible for scheduling deployments, installing the new computers, and collecting older computers marked for surplus.
  • IT Governance Committee – This committee serves to oversee standardization of procedures related to IT process and practices. They determine the rules of engagement regarding IT business practices and provide oversight for large-scale IT operations from the end-user perspective. As related to this project, they oversee the Computer Refresh Program Task Force to ensure timely delivery as well as mediate unforeseen issues related to the refresh project.
  • Task Force - The following are members of the Computer Refresh Program Task Force. The Task Force was established by the IT Governance Committee to make recommendations and help guide the details and logistics of the Computer Refresh Program.
    • Dennis Gendron – Information Technology
    • *Marcus Myers – Information Technology
    • *Tony Parsley – Information Technology
    • Terry Sanford – Arts & Sciences
    • Mina Sartipi – Computer Science
    • Andrea Schurr – Library
    • *Chris Silver – Academic Affairs
    • *Ben Hoge - Information Technology
    • *Jeffrey Wetherill – Information Technology

 *Serve as the deployment team