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Table of Contents: | Communication Certification | Customer Service | Leading at the Speed of Trust | ModelNetics | Seven Habits for Managers | Seven Habits of Highly Effective People | STAR Achievement |

Communication Certification

The Office of Human Resources in collaboration with the UT Office of Employee & Organizational Development offered a Communication Certification for staff members who are interested in communication skills training. Focusing on both oral and written communication, the course offerings build a solid foundation for productive teamwork and essential communication skills. This certification was retired December 31, 2015.

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Customer Service

The Customer Service Certification was offered to employees interested in advancing their skills in customer service. The certification is geared towards the needs of employees who serve in administrative support roles and management positions. The purpose of this new certification is to provide training in service-related topics such as, establishing departmental standards; using technology for top-quality customer service; developing a positive, professional image; enhancing customer service relationships; creating satisfaction surveys, and more. This certification was retired December 31, 2015.

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Five Choices to Extraordinary Productivity

Today’s culture is experiencing a barrage of information coming at us from multiple sources (e.g. texts, email, tweet, blogs, and alerts), coupled with the demands of our careers and life, and we are consistently overwhelmed and distracted. The sheer volume of information threatens our ability to think clearly and make wise decisions about what’s important. If we react to these stimuli without clear discernment, we fail to accomplish the goals that matter most in our professional and personal lives. The Five Choices to Extraordinary Productivity will guide you to a new paradigm of your roles, effective weekly and daily planning, technology mastery, and energy renewal for truly extraordinary achievements.
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Leading at the Speed of Trust

Leading at the Speed of Trust is a two-day workshop that raises trust from an often-ignored asset or liability to a strategic advantage in the marketplace. Doing business at the “Speed of Trust” dramatically lowers costs, speeds up results, and increases profits and influence. This highly interactive workshop engages leaders at all levels in the real work of identifying and closing the trust gaps that exist in your organization. Instead of paying outrageous Trust Taxes, you can begin to realize Trust Dividends.

As leaders forge the path to a new culture of trust, organizations will reap immediate returns, as well as enduring long-term returns in the form of:

  • Increased speed to market.
  • Increased shareholder value.
  • Accelerated growth.
  • Enhanced innovation.
  • Improved collaboration.
  • Stronger partnering.
  • Better execution.
  • Heightened loyalty.

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Model-Netics is a unique, highly effective, and affordable management training program that has been offered on this campus and throughout the UT system for more than 25 years and is currently one of the principal components of our campus’ management development program for faculty administrators and staff. Several of our senior administrators can attest to its usefulness, as can many directors, department heads and managers at all levels of the organization. Administrative staff and others in non-supervisory positions have also benefited from this unique program, gaining a better understanding of how organizations of all kinds operation and how they can be more effective in their jobs and in organizational activities outside of the University. Model-Netics presents a broad range of organizational and managerial concepts through models which function as guides to individual thought and action. Understanding and use of the models enables participants to effectively leverage knowledge gained from the program with past experience to improve communication, decision-making, problem-solving, and leadership skills. The program is comprehensive and organized around ten topical sessions that cover the full range of administrative responsibilities and concerns.

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Seven Habits for Managers

Seven Habits for Managers applies methods from Stephen Covey’s Seven Habits of Highly Effective People to teach managers how to lead based on principles. It focuses on transforming principles that can lead you and your team to professional and personal success by learning how to communicate effectively; focus on critical priorities; increase productivity; raise the levels of trust and fulfillment within your team; define the contribution you want to make.

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Seven Habits of Highly Effective People

Would you like to be effective in both your work and personal life? Do you wish you could get better results from the hours in your days and spend more time focusing on the most important and meaningful things? Dr. Stephen Covey, author and creator of the Seven Habits program, was recognized by TIME magazine as one of 25 Most Influential Americans. Stephen Covey spent decades observing highly effective people and discovered that they have several habits in common! Learn about these seven essential habits of highly effective people and how to incorporate them into your own life and work.

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STAR Achievement 

Star Achievement was developed by Joan Burge, the founder of Office Dynamics and 25+ years experience in the administrative and training profession, for administrative professionals. The philosophy behind Star Achievement is that it takes a combination of skills, attitude, teamwork and strategies to stay on the cutting edge. The workshop builds on strategic fundamentals that result in increased productivity and job satisfaction.

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