Are you just interested in a new way of learning? E-learning, or online, courses may be the perfect solution for you! The University has access to a broad range of training resources, which is readily accessible and free of charge to all UTC faculty and staff, using your Net ID/password.
The university offers two certifications that may be taken entirely online. The Communication Certification is for staff members who are interested in communication skills training. The Customer Service Certification is for employees who are interested in advancing their skills in customer service may obtain this certification, which is geared towards the needs of employees who serve in administrative support roles and management positions.
The Communication and Customer Service Certifications offered by UT Employee and Organizational Development (EOD) will be retired by the end of the year. They are all coming to an “end” in their current formats as they have not been updated in some time. UT EOD plans to roll out new certificates in early 2016 and we will release information when we receive it in the fall.
Because both certifications may be completed entirely online through Computer Based Training, we urge employees who are interested in completing their certificates to do so by October 31st. Skillsoft is the current vendor for Computer Based Training and we’re unsure if they will continue to be our eLearning provider after that date.
You may access your Training History in the UT Portal. From the Employee Self-Service tab, click Personal Information, then click My HR 128 Training History. A new window will display with all of your training history that has been recorded in IRIS. If you have difficulty displaying “My HR128 Training History”, check to make sure you do not have pop-ups blocked on your browser.
Effective January 1, 2014, all CBT course completions are automatically loaded to
IRIS every 24 hours. It is no longer necessary to complete a request for additional
credit form to receive training credit for these courses.
Computer Based Training
Computer Based Training (CBT) is an interactive method of learning that provides a series of self-paced, hands-on, web-based courses from SkillSoft. You can stop and start the course as time permits. Among the courses offered are Behavioral Interviewing, Business Ethics, Effective Business Communication, Communication Skills for Leaders, Dealing with Conflict, Effective Listening, Law and Ethics in the Workplace, Organizational Change, and Workplace Diversity. Computer classes are offered through Microsoft E-Learning.
As part of a new offering from Microsoft, you are eligible to access E-Learning courses online at Microsoft.com. These courses are meant to help you keep up-to-date with the latest major software releases. Please send a request for additional credit to receive training credit for Microsoft E-learning courses.