Frequently Asked Questions
Table of Contents:
- What is UTC-ALERT?
- What is Rave Wireless Inc.?
- Is UTC-ALERT just for cell phones?
- When will I get a UTC-ALERT message?
- How can I get more information once I receive a UTC-ALERT message?
- Will I get advertising messages from UTC-ALERT?
- Can my parents or guardian subscribe to UTC-ALERT?
- Does signing up for UTC-ALERT cost me anything?
- Why is UTC-ALERT necessary?
- What if I don’t have a cell phone or my cell phone doesn’t have text messaging?
- How do I sign up for UTC-ALERT?
- Have additional questions or problems?
UTC-ALERT is a messaging system that allows UTC to communicate with members of the campus community quickly in the event of an emergency.
Rave Wireless Inc. is the company that is contracted to provide the UTC-ALERT system. When you sign up for the UTC-ALERT system, you will be directed to their Web site for part of the process.
UTC-ALERT system can send messages to any device that can receive SMS text messages through cellular service, such as flip phones and even text pagers. In addition, messages will also be sent to your e-mail address.
The University has created a well-defined set of situations that would prompt a UTC-ALERT message. UTC-ALERT only will be activated when there is a critical need to transmit urgent information to the campus community. Here are some examples:
- Ongoing safety threats in which an armed or dangerous criminal is at large on campus.
- Major facility emergencies or evacuations. This may include a large scale gas leak, fire, or hazardous material spill, occurring either on campus or near enough to campus to cause a credible threat to members of the campus community.
- Severe weather. This may include a threat from a tornado requiring those on campus to take shelter or an immediate closing due to anticipated weather issues.
Due to the limitations of text messaging, UTC-ALERT messages will be very brief and contain vital and immediate information. More information about a UTC-ALERT message will be made available through the other forms of communication available to the University, including messages posted to www.UTC.edu, broadcast e-mails, and announcements to local media.
No. UTC-ALERT will not be used to deliver any kind of advertising content, and mobile numbers will not be shared with any third parties.
The University has arranged for a limited number of subscriptions only for UTC students, faculty and staff members. However a student, faculty and staff member who is already signed up for UTC-ALERT text messages can add a total of three mobile phone numbers and three email addresses for themselves, family, or others.
There is no cost to sign up for UTC-ALERT. The only charges you incur would be the normal fees charged by your mobile service provider for receiving text messages. UTC will conduct a test of the UTC-ALERT system each semester.
The University has a wide variety of methods to communicate with members of the campus community. With the number of cell phones dramatically increasing, text messaging has become a key method to reach people immediately. The UTC-ALERT service allows the University to use the most up-to-date communication method to reach students, faculty and staff in the event of an emergency in addition to the university's other established and emerging communication methods.
SMS Text Messaging is just one of the communication channels used in the event of an emergency. It is not replacing any of our other previous methods of communication. It is building on those existing methods to keep up with the latest technology used by many members of our community.
It's easy! Just go to utc.edu/utc-alert and follow the instructions. Be sure to have your mobile phone when you sign up, as you'll need it to enter a confirmation number. You will also need your UTC email address.
Contact email@example.com for assistance or additional information.