Communication Policy

All doctoral participants are required to access their official university email accounts on a frequent basis from admission to graduation. UTC adopts email as an official means of communication. Each participant is issued a university email account with an address on the utc.edu domain. This is the account used for University business and official University communications. Some communications may only be made by email; therefore, the University has the right to expect that university email communications will be received and read in a timely fashion. University personnel (faculty or staff) can expect that participants' university accounts are being accessed and university personnel will use university email for their correspondence with participants accordingly. Participants are required to use their official university email account when contacting university personnel. Typically, course related questions that are not personal in nature should be submitted to the Ask the Instructor forum in the LMS (UTC Learn), course related questions that are personal in nature should be submitted to the instructor(s) directly via email, and questions that are not course related should be submitted via email to the Program Office at utclead@utc.edu. Participants can expect faculty/staff to respond to inquiries within three business days, even if the response is just to inform the participant that the faculty/staff is working on the inquiry and will reply in greater detail soon.