Crucial Conversations®

Speak Persuasively, Not Abrasively

Whenever you're not getting the results you're looking for, it's likely a crucial conversation is keep you stuck. Whether it's a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship--whatever the issue--if you can't talk honestly with nearly anybody about almost anything, you can expect poor results.

What Is a Crucial Conversation?

A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. These conversations--when handled poorly or ignored--lead to strained relationships and dismal results.

What Does Crucial Conversation Training Teach?

Crucial Conversations teaches participants how to:

  • Speak persuasively, not abrasively

  • Foster teamwork and better decision making

  • Build acceptance rather than resistance

  • Resolve individual and group disagreements

Who Needs Crucial Conversations Training?

Does your organization suffer from taboo topics, deference, disagreement, analysis paralysis, information hoarding, office politics, or alienation? Is your organization battling declining productivity, safety violations, low morale, reduced quality poor customer satisfaction, or other bottom-line concerns? Then you, your team, or your organization needs Crucial Conversations Training.


photo of carrie woods

Carrie Woods, CPLP

Carrie is an author, corporate leadership trainer and executive coach who has worked with companies like ACT, Amazon, Olan Mills, Rockefeller Center, Miller Inds., Nippon Shokubai and many more.

She is currently one of seven people in the state of Tennessee to hold a CPLP certification and in 2013 was recognized by ASTD as a national subject matter expert in Designing Learning.

As a writer Carrie has been published extensively and currently has 11 ghostwritten texts slated for publication in early 2018. Carrie is DDi certified and will be certified by VitalSmarts in both their Crucial Conversations and Crucial Accountability programs in early 2018.

What Training Options Are Available?

Ready to see how Crucial Conversations can impact your organization? We provide the delivery option and custom solution that fits your needs where you need it.