Leadership Development

Creating the Leaders Organizations Need

Online, Live-Online, and Onsite Options Available

When you choose UTC, you choose the highest quality instruction and materials for your leadership development.

Most Popular Courses

Communication: Connect Through Conversation

This course highlights to leaders that engaging the “head”—the business outcome of the conversation—is just as critical as recognizing and addressing the “heart”—people’s feelings such as being respected or appreciated. Leaders will recognize the role of emotional intelligence in success as a leader as they develop foundational leadership skills that apply to the wide range of workplace situations they must handle.

Helps leaders:

• Conduct conversations that achieve the intended business goals.
• Communicate and respond in ways that meet the unique personal needs of team members and others.
• Building Partnerships Communication Emotional Intelligence Essentials Managing Relationships.
• Recognize and react to emotions (their own and others’) present in work situations.
• Use a technique to provide meaningful, supportive feedback.

Competencies developed:

• Building partnerships
• Communication
• Emotional Intelligence
• Managing Relationships

 

Driving Change

This course provides the skills and resources leaders need to accelerate the process of implementing change with their team members and to create an agile work environment where people are more open to change.

Helps leaders:

• Accelerate the process of making change happen.
• Minimize the potential negative effects change can have on productivity, morale, and collaboration.
• Turn resistance into commitment and inspire team members to take ownership of change.
• Clearly communicate the business rationale and benefits of change for the team and the organization.

Competencies developed:

• Facilitating Change

Resolving Workplace Conflict

This course teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage. Leaders are introduced to two resolution tactics—coach and meditate—and practice using the Interaction Essentials as they coach then mediate to resolve a conflict.

Help leaders:

• Reduce the damaging effects of workplace conflict on individuals, groups, and the organization.
• Effectively address workplace conflict and enhance productivity, efficiency, and morale.
• Help others take responsibility for resolving their own conflicts.
• Promote a culture of trust and mutual respect within their group.

Competencies developed:

• Resolving Conflict

Coaching: Moving People Forward

In this course, leaders recognize the benefits of a growth mindset, and the insight tool measures their general orientation to how they view other’s potential to grow. They learn and practice a practical approach to coaching in the moment, in any situation.

Help leaders:

• Recognize and nurture the potential within others to grow and change.
• Build a coaching relationship based on trust.
• Guide, inspire, support, and empower in the moment.
• Ask questions, connect at a human level, and energize into action.

Competencies developed:

• Coaching
• Coaching & Developing Others

Building and Sustaining Trust

This course introduces Trust Builders, actions leaders can take to build and sustain trusting relationships, as well as common Trust Breakers that can erode or quickly break trust. Applying these skills to build trusting relationships enables people to take risks, identify and solve problems, and collaborate to achieve business results.

Help leaders:

• Recognize how trust in the workplace affects business results.
• Analyze their role in building and sustaining trust.
• Identify common workplace behaviors that can build, sustain, or break trust.
• Demonstrate behaviors that show they trust others, as well as give people the confidence to trust them.
• Use interaction skills to foster open communication, build and maintain trusting relationships, and repair damaged ones.

Competencies developed:

• Authenticity
• Creating a Culture of Trust
• Earning Trust

Leading Teams: Achieve More Together

All teams face challenges. Whether an agile leader, project leader, formal or informal leader - the team leader’s role is to identify them and guide the team in addressing them. In this course, learners become aware of teams’ practical and personal needs and are introduced to six factors by which they can evaluate a team’s level of performance. Learners experience an immersive, interactive exercise in which they diagnose problems of several teams in a fictitious organization and recommend steps the teams’ leaders can take to move toward optimal team performance. Learners apply this new understanding to their workplace teams and leave the session with a plan for moving forward toward optimal team performance.

Help individuals:

• Identify team issues that have adverse impact on productivity.
• Diagnose team dynamics and the effect on team and business results.
• Recognize their role in building and sustaining a high-performing team culture.
• Apply best practices to help teams overcome challenges.
• Leverage what they learn for use with their own teams.

Competencies developed:

• Guiding Team Success
• Leading Teams

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Training Benefits

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