In order to better serve you we ask that our patients schedule appointments in advance. SHS does accept walk-in patients if we have availability, however we are normally booked for the full day by early morning. Patients with appointments are seen first except in emergency (urgent care) situations. Appointments can be made Monday through Friday by calling 423-425-2266. For routine care, we can schedule up to two weeks in advance.
Urgent Care Work-in Policy
For most acute, but not urgent needs, appointments are usually scheduled within 24-48 hours. Urgent care walk-in patients are seen on a work-in basis.
Urgent care is defined as a need for treatment in order to prevent serious deterioration of health following the onset of an unforeseen condition or injury (high fever, lacerations, some broken bones, etc.) reasonably expected to result in serious impairment of bodily functions, serious dysfunction of a bodily organ, body part, or mental ability, or any other condition that would place the health or safety of the patient in serious jeopardy in the absence of medical or behavioral treatment within twenty-four (24-48) hours.
Patients requesting urgent care will be triaged by the SHS nursing staff to assess seriousness of condition and need for immediate care.
Preparing for Your Visit
- Please arrive at least 15 minutes before your first visit to complete the paper work. You may also access these documents on the SHS website and complete them prior to arrival.
- Please bring all current medications, whether prescription or over the counter, to each visit.
- Please have your insurance card(s) with you at each visit for billing of labs, diagnostic testing or referrals.
- Treatment of acute illnesses
- Treatment of chronic illnesses
- Well-Woman exams
- Physical exams
- STI evaluations
- Allergy Shots
- IV rehydration
Our receptionists are vital to our practice. However, they are not trained medical personnel and cannot answer questions regarding your medical care. Any questions about your medical treatment, medications, lab results, or other concerns should be directed to our nursing staff. If the nurses are unable to answer your questions, your chart will be reviewed with our practitioners and advice will be relayed to you as quickly as possible.
Calls for prescription refills should be made prior to 4:30 pm, Monday – Friday. Have your medication bottle and pharmacy telephone number available when you call. Please allow eight hours for prescription refills to be processed. This will give the practitioner time to review your chart before ordering medications.
110 N Market St, Chattanooga
2104 McCallie Ave, Chattanooga
Pulmonaire Service Pharmacy
821 McCallie Ave, Chattanooga
Student Health Services encourages the development of responsible health care habits by holding students accountable for their decisions regarding class attendance. Therefore, medical excuses will not routinely be issued for missed classes or examinations. However, in cases of severe illnesses requiring an extended recovery period we will provide a written statement. These statements are provided on an individual basis. It is the student’s responsibility to communicate directly with the instructors. Instructors will decide whether the students may make up work missed and what effect the absences may have on the requirements of the course.
Fees and Payments
There is no charge to students for appointments at Student Health Services. If your visit requires additional exams, tests, or labs, the student is expected to pay a fee for these services. The fee charged is based on the cost to the center. Payment is expected at time of service. We accept Mocs cards, cash, or check. We do not accept credit or debit cards. We do not accept insurance, however your insurance information is needed at time of service for any possible referrals.
SHS is located in the Maclellan Gymnasium facility in the center of campus. The entrance to SHS is off of Lansing Court, directly across from the University Center entrance.
Preparing for Your Visit