Student Frequently Asked Questions
General UTC Learn Information
UTC Learn is the software tool that provides online course delivery for UTC Learn.
The software and its support is funded by the UTC Student Technology Fees and by state funds.
It could be because they are using Microsoft Office 2007. A saved file using Microsoft Office 2007 will have an "x" as part of the file extension. For example, a Word document extension would be .docx. Download the Microsoft Office Compatibility Pack if you are not using Microsoft Office 2007 so you can open and save these types of files.
Compatibility Pack for Windows (Microsoft Office Compatibility Pack for Work, Excel, and PowerPoint 2007 File Formats)
Compatibility Pack for Mac (Open XML File Format Converter for Mac 1.0)
UTC Learn allows files with illegal characters in the file name to be submitted to
the instructor; however, the instructor often cannot access such files. The fix in
this case is for the student to rename the file without the illegal character(s) and
resubmit it. Allowed characters in file names are as follows: A-Z, a-z, 0-9, a "-"
(dash), and an "_" (underscore). Do not use file names containing the following characters:
#, %, ), (, or &. Also, it is highly recommended that file names with spaces, $, and
@ characters not be submitted.
Yes, as long as campus authentication (username and password) is functional, UTC Learn
should also work. Login to UTC Learn directly. You do not have to login to myMocsNet to get into UTC Learn.
UTC Learn receives information from Banner about all current classes, instructors, and students. This information is updated hourly within UTC Learn. Thus, the information contained on UTC Learn reflects what is recorded in Banner. However, up-to-the-minute and official records should always be retrieved from Banner.
MyMocsNet integrates with UTC Learn by logging you in automatically to UTC Learn in
two locations. To access UTC Learn directly from within MyMocsNet, click either the
UTC Learn icon at the top right of your screen or on one of your classes listed on
the Academics tab's My Courses channel. If you are logged in to both MyMocsNet and
UTC Learn at the same time, logging out of MyMocsNet does not affect your login at
UTC Learn or vice versa.
If you do not see your class on UTC Learn, your instructor may not be using UTC Learn.
Ask your instructor if s/he is using UTC Learn for your class. If your instructor
is, ask if the course has been made available for students to view it. A class is
not available to students unless the instructor has changed a setting to make it available
for students to see.
You will be automatically removed from the corresponding class in UTC Learn when you drop a class. However, dropped classes may take up to one business day to be reflected on UTC Learn.
Another option is to modify your course list in UTC Learn. To do this, log into UTC
Learn. Click on the pencil in the top right corner of the My Courses window. Uncheck
any boxes in Section 1 - Modify Courses List and click Submit.
If you are trying to bring a course back after you have removed it from your course
list, log into UTC Learn. Click on the pencil in the top right corner of the My Courses
window. Check any boxes for that class in Section 1 - Modify Courses List, and click
A good password should be easy for you to remember, but hard for others to guess. Here are some password DOs and DON'Ts.
- Use any form of your name or your initials
- Use the name of a girlfriend, boyfriend, spouse, or child
- Use your full Social Security Number
- Use your UTC ID username
- Use something that you can remember without writing it down
- Use at least 6 characters, with at least one of them being a number
- Try substituting a zero for the letter 'O' or the number one for the letter 'L'
- Use upper and lower-case letters (passwords are case-sensitive).
- Try using an acronym as a password. Think of a poem or song phrase that you like and
can remember, then use the first letter of each word in the phrase as the password.
Regular maintenance occurs nightly from 3:45 am to 4:15 am. The UTC login process
depends on multiple servers to provide you with access to the UTC Learn content. From
time to time, these services may go down for system maintenance. When this occurs
there may be a brief period of no access. If the service goes down during a time that
is not designated as maintenance, call the IT Support Desk at (423) 425-4000 for more
Once the document is open, go to File, then Save As, and designate the location for
saving. Now you can open the document on your computer and print it.
If you are having problems viewing the login page for UTC Learn, try clearing the
web browsing cache on your computer. Step-by-step directions can be found on the Brookhaven National Laboratory Web Services page. You will need to know which web browser you are using (i.e., Internet Explorer,
This page contains UTC Learn's recommendations and tips for taking UTC Learn tests and quizzes
as a student (pdf version). Follow these guidelines when taking a UTC Learn test/quiz to avoid problems such
as being locked out of a test/quiz.
Your instructor may require you to take a test on UTC Learn using the Respondus LockDown Browser software. This software requires you to close all other software applications while taking the test and does not allow you to print, visit other websites, or do anything else while taking the test. This software must first be installed on your computer prior to taking the test. Install the software by clicking here.
For Windows users, the LockDown Browser installer program will be downloaded as the file LockDownSFX.exe. You must run this installer program to install the LockDown Browser on the computer you are using. After installation, you can start the LockDown Browser by using the shortcut that appears on the desktop or via the Start menu (Start > Respondus > LockDown Browser).
For Macintosh users, a folder named LockDown Browser Install will be created on your
desktop. In this folder is the installer program named Install Respondus LockDown
Browser.pkg. You must run this installer program to install Respondus LockDown Browser
on the computer you are using. After installation, you can start the LockDown Browser
via the Applications folder (look for LockDown Browser).
UTC Learn Mobile Learn allows users to access UTC Learn through mobile devices. Users may access UTC Learn
courses with their iPad using UTC Learn's Mobile Learn app. By July 2010, iPhone, iPod Touch, Blackberry, and Android users will also be able
to access UTC Learn with their mobile device. Learn more about how to access UTC Learn
with the iPad Mobile Learn app here.