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Student Frequently Asked Questions

 

General UTC Learn Information

What is UTC Learn?

I am having problems opening my teachers' documents. (Microsoft Office 2007)

Submitting documents or files to your instructor (file name format)

If MyMocsNet is not working (down), will UTC Learn still work?

How does UTC Learn integrate with Banner and MyMocsNet?

What do I do if I can not see my class on UTC Learn?

Why can I see a course on UTC Learn that I know I have dropped?

How do I bring a course back to UTC Learn after I have removed it from my course list?

Choosing a good password.

What is a bad time to use UTC Learn?

How can I print a document in UTC Learn?

How do I clear the web browsing cache on my computer?

What do I need to do when taking a test on UTC Learn?

What do I need to do when taking a test using LockDown Browser on UTC Learn?

What is UTC Learn Mobile Learn?

 

 

What is UTC Learn?

UTC Learn is the software tool that provides online course delivery for UTC Learn. The software and its support is funded by the  UTC Student Technology Fees and by state funds.

I am having problems opening my teachers' documents. (Microsoft Office 2007)

It could be because they are using Microsoft Office 2007. A saved file using Microsoft Office 2007 will have an "x" as part of the file extension. For example, a Word document extension would be .docx. Download the Microsoft Office Compatibility Pack if you are not using Microsoft Office 2007 so you can open and save these types of files.

Compatibility Pack for Windows  (Microsoft Office Compatibility Pack for Work, Excel, and PowerPoint 2007 File Formats)

Compatibility Pack for Mac (Open XML File Format Converter for Mac 1.0)

Submitting documents or files to your instructor (file name format).

UTC Learn allows files with illegal characters in the file name to be submitted to the instructor; however, the instructor often cannot access such files. The fix in this case is for the student to rename the file without the illegal character(s) and resubmit it. Allowed characters in file names are as follows: A-Z, a-z, 0-9, a "-" (dash), and an "_" (underscore). Do not use file names containing the following characters: #, %, ), (, or &. Also, it is highly recommended that file names with spaces, $, and @ characters not be submitted.

If MyMocsNet is not working (down), will UTC Learn still work?

Yes, as long as campus authentication (username and password) is functional, UTC Learn should also work. Login to UTC Learn directly.  You do not have to login to myMocsNet to get into UTC Learn.

How does UTC Learn integrate with Banner and MyMocsNet?

UTC Learn receives information from Banner about all current classes, instructors, and students. This information is updated hourly within UTC Learn. Thus, the information contained on UTC Learn reflects what is recorded in Banner. However, up-to-the-minute and official records should always be retrieved from Banner.

MyMocsNet integrates with UTC Learn by logging you in automatically to UTC Learn in two locations. To access UTC Learn directly from within MyMocsNet, click either the UTC Learn icon at the top right of your screen or on one of your classes listed on the Academics tab's My Courses channel. If you are logged in to both MyMocsNet and UTC Learn at the same time, logging out of MyMocsNet does not affect your login at UTC Learn or vice versa.

What do I do if I can not see my class on UTC Learn?

If you do not see your class on UTC Learn, your instructor may not be using UTC Learn. Ask your instructor if s/he is using UTC Learn for your class. If your instructor is, ask if the course has been made available for students to view it. A class is not available to students unless the instructor has changed a setting to make it available for students to see.

Why can I see a course on UTC Learn that I know I have dropped?

You will be automatically removed from the corresponding class in UTC Learn when you drop a class. However, dropped classes may take up to one business day to be reflected on UTC Learn.

Another option is to modify your course list in UTC Learn. To do this, log into UTC Learn. Click on the pencil in the top right corner of the My Courses window. Uncheck any boxes in Section 1 - Modify Courses List and click Submit.

How do I bring a course back to UTC Learn after I have removed it from my course list?

If you are trying to bring a course back after you have removed it from your course list, log into UTC Learn. Click on the pencil in the top right corner of the My Courses window. Check any boxes for that class in Section 1 - Modify Courses List, and click Submit.

Choosing a good password.

A good password should be easy for you to remember, but hard for others to guess. Here are some password DOs and DON'Ts.

DON'T:

  • Use any form of your name or your initials
  • Use the name of a girlfriend, boyfriend, spouse, or child
  • Use your full Social Security Number
  • Use your UTC ID username

DO:

  • Use something that you can remember without writing it down
  • Use at least 6 characters, with at least one of them being a number
  • Try substituting a zero for the letter 'O' or the number one for the letter 'L'
  • Use upper and lower-case letters (passwords are case-sensitive).
  • Try using an acronym as a password. Think of a poem or song phrase that you like and can remember, then use the first letter of each word in the phrase as the password.

When is a bad time to use UTC Learn?

Regular maintenance occurs nightly from 3:45 am to 4:15 am. The UTC login process depends on multiple servers to provide you with access to the UTC Learn content. From time to time, these services may go down for system maintenance. When this occurs there may be a brief period of no access. If the service goes down during a time that is not designated as maintenance, call the IT Support Desk at (423) 425-4000 for more information.

How can I print a document in UTC Learn?

Once the document is open, go to File, then Save As, and designate the location for saving. Now you can open the document on your computer and print it.

How do I clear the web browsing cache on my computer?

If you are having problems viewing the login page for UTC Learn, try clearing the web browsing cache on your computer. Step-by-step directions can be found on the Brookhaven National Laboratory Web Services page. You will need to know which web browser you are using (i.e., Internet Explorer, Firefox, Chrome).

What do I need to do when taking a test on UTC Learn?

This page contains UTC Learn's recommendations and tips for taking UTC Learn tests and quizzes as a student (pdf version). Follow these guidelines when taking a UTC Learn test/quiz to avoid problems such as being locked out of a test/quiz.

What do I need to do when taking a test using LockDown Browser on UTC Learn?

Your instructor may require you to take a test on UTC Learn using the Respondus LockDown Browser software. This software requires you to close all other software applications while taking the test and does not allow you to print, visit other websites, or do anything else while taking the test. This software must first be installed on your computer prior to taking the test. Install the software by clicking here.

For Windows users, the LockDown Browser installer program will be downloaded as the file LockDownSFX.exe. You must run this installer program to install the LockDown Browser on the computer you are using. After installation, you can start the LockDown Browser by using the shortcut that appears on the desktop or via the Start menu (Start > Respondus > LockDown Browser).

For Macintosh users, a folder named LockDown Browser Install will be created on your desktop. In this folder is the installer program named Install Respondus LockDown Browser.pkg. You must run this installer program to install Respondus LockDown Browser on the computer you are using. After installation, you can start the LockDown Browser via the Applications folder (look for LockDown Browser).

What is UTC Learn Mobile Learn?

UTC Learn Mobile Learn  allows users to access UTC Learn through mobile devices. Users may access UTC Learn courses with their iPad using UTC Learn's Mobile Learn app. By July 2010, iPhone, iPod Touch, Blackberry, and Android users will also be able to access UTC Learn with their mobile device. Learn more about how to access UTC Learn with the iPad Mobile Learn app here.

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