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UTC Learn Known Issues

This table provides a list of known issues we are currently experiencing with UTC Learn.  Please contact the UTC Learn support team with additional questions or issues at utclearn@utc.edu.

Date Status Issue Comments
07/16/2015 Open

Search Results for Users Not Displaying Properlly

When instructors search for users to add to their courses, the list of names returned by the search does not toggle past the initial screen of results.

 

This is a known issue with the Blackboard software.  Instructors can sort the returned list of results by first name (click on “first name” at the top of the column) and the screens will toggle to allow for the search.

07/16/2015 Closed

Email Messages Contain "do-not-reply" in From Field

Why does the “from” field on the header of emails received for the UTC Learn system contain the email address do-not-reply@blackboard.com? 

 

The use of the do-not-reply email address is behaving as the Blackboard LMS has designed.  This “dummy” email address is used to allow the system to comply with the Domain-based Message Authentication, Reporting & Conformance (DMARC) policy.  This means that the use of the do-not-reply portion of the email addresses allows the Blackboard system to tell receiving email systems that the email is not spam or junk email so that it is not automatically filtered.

If you do wish to reply to the email you receive, the email will address properly back to the original sender.

07/15/2015 Open

Photo Roster Tool Is Missing

Instructors can no longer see the Photo Roster tool under the Course Tools option of the navigation menu.

Photo Roster will not be available for the fall 2015 semester.  Photo Roster is a 3rd party tool and updates are no longer provided to Blackboard subscribers. While this tool will not be available in fall, you can still view photos of students enrolled in your classes by accessing the detailed class list in Banner. With ongoing Banner upgrades, we anticipate that the photo roster tool will be available again in UTC Learn in the near future.

07/15/2015 Closed

Online Attendance Tool

Instructors can no longer see the Online Attendance tool under the Course Tools option of the navigation menu.

The online attendance tool is no longer a vendor supported product and is not available for use.  This tool is not the Academic Acknowledgment Activity that is required for students to complete each semester.
07/15/2015  Closed

Ability to Merge Classes for Instructor is Missing

The tool that an instructor has used in the past for merging courses is no longer available within the course.

Merging of course sections now requires a step performed at the Blackboard administrator level.  As a result, if you would like course sections to be merged, please send a request through email to UTC Learn (utclearn@utc.edu). In this email, please list the CRNs to be merged.  

Please make this request at least two days before the semester begins.  Once the terms starts, course sections cannot be merged. 

05/26/15 Open

Single Course User Participation Report Not Functioning Properly

The “single course user participation report” generated by an instructor of a course gives the error message that the “file format and extension don’t match” and a the file is blank when the user attempts to open the file.

The file format and extension error is expected behavior because the file produced is actually an xml spreadsheet that is given an xls file extension.  The blank data is a known issue with Blackboard.

05/08/2015 Open

YouTube Mashup Tool Not Functioning Properly

Users are unable to view embedded YouTube videos that were placed in their UTC Learn course using the YouTube Mashup or Video Everywhere tools.   Instructors are unable to add new embedded videos utilizing the YouTube Mashup tool or Video Everywhere.

In order to resolve this issue, the instructor of the course will need to remove the link to the video utilizing the YouTube Mashup tool or Video Everywhere and create a link directly to the YouTube video or embed the video into the content of the course. 
Click here for more information
8/22/2014 Open

Error When Sending Email to Large Number of Users

Sending email to large number of users (100+) may result in error: "HTTP Error 404.15 - Not Found. The request filtering module is configured to deny a request where the query string is too long."

If you see this error after sending an email, the email has been sent, and you should receive your copy as usual. The problem is that with the large number of users, the URL is too long to display the "success" message to the sender.
2/17/2014 Open

SafeAssign Error

SafeAssign error: “Sorry, we do not think you are logged into SafeAssign”

Browser cookie settings can cause this error.  Please see the blog post
8/26/2013 Open

Displaying Mixed Content

Mixed content in UTC Learn does not display

Recent versions of Firefox & Chrome block webpages that serve mixed content (http & https).  See our blog post for a workaround.
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