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Getting Help

Security Warning: Digital Signature Error

A security warning may appear when trying to use tools in UTC Learn that utilize Java. Check "Always trust content from this publisher" and select Run to stop pop-up error messages. Learn more here...

 

Don't copy and paste directly from Microsoft Word into UTC Learn

Pasting from a Microsoft Word document into any UTC Learn window causes serious errors.  To safely copy and paste from a Word document in UTC Learn, use the "Paste from Word" Mashup tool.  View one of the following tutorials to learn how (PDFVideo)

 

Illegal Characters in File Names Can Cause Inaccessible Files

UTC Learn allows files with illegal characters in the file name to be submitted to the instructor; however, the instructor often cannot access such files. The fix in this case is for the student to rename the file without the illegal character(s) and resubmit it. Allowed characters in file names are as follows: A-Z, a-z, 0-9, a "-" (dash), and an "_" (underscore). Do not use file names containing the following characters: #, %, ), (, &, $, @, !, ?, or spaces.

Maintenance Schedule: UTC Learn server maintenance occurs nightly from 3:45-4:00am and also the second Friday of each month from 5:00-7:00am. The system may not be available during these times. Do not schedule or take tests during these times. 

Issues Log: This is a log of current and past critical issues. You may view SafeAssign server status and resources here.

 

For Students: 

UTC Helpdesk 

423-425-4000

helpdesk@utc.edu 

 

For Instructors:

Walker Center for Teaching and Learning

423-425-4188

utclearn@utc.edu

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