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Overview of Services

Your UTC ID is the unique identifier you will use to access UTC services such as: MyMocsNet, MocsMail+, and UTC Learn. Your UTC ID is automatically generated and composed of 3 letters followed by 3 numbers.

For instructions on how to manage your UTC account, please visit: Knowledge Base - UTC Account

Faculty, Staff, departments and Organizations can request an additional email account.

To request an additional email account, please visit: Email Request

Our Classroom Technologies department has equipment (projectors, microphones, etc) available for reservation.

To submit an equipment reservation request, please visit: Reserve Equipment
All students have an @mocs.utc.edu e-mail address through Google Apps for Education. This is referred to as your MocsMail+ account. With this account, you have access to your email, Google Drive, Google Calendar, Google Sites, and other Google services. This email is an official means of communication so it should be checked regularly.

For instructions on syncing your MocsMail+ Mail to your mobile device or computer, please visit: Knowledge Base - MocsMail+

All faculty and staff have an @utc.edu email address on our Microsoft Exchange server. The Microsoft Exchange server allows faculty and staff to have a calendar to use for collaboration. You can access your email and calendar from any web browser by logging into MocsNet and clicking on XMail. All smart phones and tables that have Active or Corporate Sync or Microsoft Exchange connector will be able to connect to our email servers and have access to email, contacts, tasks and calendars.

For instructions on syncing your Exchange Mail to your mobile device or computer, please visit: Knowledge Base - Exchange

For more information about your campus email, please visit: Campus Email
For instructions on how to connect to the UTC network, please visit: Knowledge Base - UTC Network

IT provides data storage for UTC staff and departments. Departments are given space to share data among other employees within the department. Staff have data storage assigned to them to use as back up of business documents to protect against data loss.

The Information Security & Projects Office is responsible for developing and providing on-going training for Windows and Apple software utilized by UTC Faculty and Staff.  The goals of the IT Training Program are to:

  • Develop and implement training for various software products, as requested by faculty and staff
  • Provide hands-on training in computer labs 
  • Provide trainees access to online training materials  
  • Query faculty and staff for suggestions related to training methods and topics
For more information about IT Training, please visit: IT Training
All students receive a $10 print credit for fall and spring semesters. You can print from lab and library computers, you can also set up your laptop to print to printers across campus.

For instructions on how to add a MocsPrint printer to your computer, please visit: Knowledge Base - MocsPrint

For more information about MocsPrint, please visit: MocsPrint
All staff can have a phone and voice mail upon request.

For instructions regarding phones and voicemail, please visit: Knowledge Base - Phones

All students, faculty and staff can take advantage of education pricing for personal computers.

Apple

Dell

For more information about purchasing personal computers, please visit: Purchasing Personal Computers

To purchase University computers for use by faculty or staff, please visit:

For more information about purchasing University computers, please visit: Purchasing University Computers

We have a computer classroom available for reservation. The computer classroom is located in the computer lab in the University Center. It consists of 30 computers and a podium. Faculty can reserve the classroom, on a first come first serve basis, for a class where students need to be at a computer for one or two class sessions.

For more information about reserving the computer classroom, please visit: Reserve the Computer Classroom
ResNet is a two-week period during the start of each fall and spring semester in which the IT Solutions Center focuses primarily on helping students connect their devices to the UTC network.

For more information about ResNet, please visit: ResNet
We offer test grading for faculty using Scantron forms. You need to use the blue Scantron form EM-292016-1.

For more information about grading Scantrons, please visit: Knowledge Base - Scantron Grading

All University-owned computers come preloaded with certain software. Departments can order other software if it is needed for business. Staff have the benefit of being able to receive discounts on software for personal use as an employee with the University. Visit our Software page for a complete list.

For more information regarding software for faculty and staff, please visit: Software for Faculty and Staff

The student technology fee funds educational and research software available for students to install on their computers and use while enrolled at UTC. Tech Fee funded software: SPSS, Matlab, EndNote, and SAS.

For more information about student software, please visit: Software for Students
There are over 150 rooms (classrooms & meeting rooms) equipped with audiovisual equipment. UTC has several videoconferencing carts that are available for use. These carts can be used for communicating with other sites on classroom topics, holding class meetings with peers from other countries or bringing in guest speakers who can’t physically be there, all in high-definition. The carts consist of a 55" HD TV monitor, a videoconferencing codec, a camera, and a microphone. Users can also connect their laptop to the unit to share their screen during the video conference.

For more information about technology in the classroom, please visit: Technology in the Classroom
Every residence hall has full wireless coverage and one network jack. Connect to the network with any device you want: Video game consoles, smart TVs, BluRay players, computers, etc. Wireless printing is not supported in the residence halls. We recommend you use an ethernet cable for smart Tvs, BluRay players, and video game consoles.

For more information about technology in the residence halls, please visit: Technology in the Residence Halls
The IT Solutions Center provides support for UTC students, faculty, staff, visitors, and partners. The Solutions Center offers tier 1 (email, phone, and remote) support for students, faculty, and staff as well as tier 2 (hardware, software, and virus) support for students.

For more information about the Solutions Center, please visit: Solutions Center

UTC ALERT is a messaging system that allows UTC to communicate with members of the campus community quickly in the event of an emergency.

The University has created a well-defined set of situations that would prompt a UTC ALERT message. UTC ALERT only will be activated when there is a critical need to transmit urgent information to the campus community. Here are some examples:

  • Ongoing safety threats in which an armed or dangerous criminal is at large on campus.
  • Major facility emergencies or evacuations. This may include a large scale gas leak, fire, or hazardous material spill, occurring either on campus or near enough to campus to cause a credible threat to members of the campus community.
  • Severe weather. This may include a threat from a tornado requiring those on campus to take shelter or an immediate closing due to anticipated weather issues.

For more information about UTC Alerts, please visit: UTC Alerts
UTC Learn is home to the University of Tennessee at Chattanooga’s distance learning opportunities. UTC Learn houses both synchronous and asynchronous programming utilizing a variety of technologies including Blackboard Learn, Adobe Connect, video conferencing, and Media Site.

For more information about UTC Learn, please visit: UTC Learn

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