Technical Support Help DeskHelp desk phone center

The help desk provides the first line of support for faculty, students and staff. We provide assistance and accept requests by phone, email or walk-ins. When you call the help desk, the staff will try answer your questions immediately. If they aren't able to provide immediate assistance a call will be opened and added to our other active requests. 

Help Desk Staff - The help desk is staffed by students and full time staff. Student employees answer the help desk phones and assist the full time staff on office visits. The full time staff work to solve problems and complete requests placed by faculty and staff. Our student staff assist students with their computers.

Call Tracking - We record all calls in central database even calls that are quickly resolved over the telephone. The reason for recording all calls will allow us to develop better methods of support for the campus. When the request is completed an email will be sent notifying the request has been completed.

Help Desk Contact information

Hours: M-Th 8 am - 8 pm
Friday 8am - 5pm
Phone: (423) 425 - 4000
Knowledgebase and Self-Service portal: https://helpdesk.utc.edu/footprints/help.html
Email: helpdesk@utc.edu

Service Level Agreements: