Knowledge Base

Welcome to the UTC IT Knowledge Base.

How to Use the Knowledge Base

  1. Select one of the main categories in the left side navigation (desktop) or Section Menu (mobile).
  2. Select one of the secondary categories under the main category
  3. Select one of the articles in the index of the secondary category you selected

Categories

Read this section if you are unsure which category to select for your issue.

Accounts

The accounts category has the following subcategories:

  • Affiliates and Guests
  • Departmental Shared Drive
  • Personal Drive
  • UTC Account
  • UTC Alerts
  • VPN

Applications

The applications category has the following subcategories:

  • EMS
  • Footprints
  • Sharepoint
  • Qualtrics
  • UTK Software Distribution

Cable TV and Phones

The cable TV and phones category has the following subcategories:

  • Cable TV
  • Phones

Email

The email category has the following subcategories:

  • Exchange
  • Listserv
  • MocsMail+
  • Outlook
  • Security

Network

The network category has the following subcategories:

  • Eduroam
  • Guest Account
  • UTC Network
  • UTC-Secure Network
  • VPN

Printers

The printers category has the following subcategories:

  • Departmental Network Printers (under construction)
  • MocsPrint