Sync Exchange Mail to Blackberry

Directions

  1. Open Settings
  2. Select ‘Accounts’
  3. Select ‘Add Account’
  4. Select ‘Advanced’
  5. Select ‘Microsoft Exchange ActiveSync’
  6. Under the ‘Domain’ field, enter ‘UTC’
  7. Under the ‘Username’ field, enter your UTC ID (ex. abc123)
  8. Under the ‘Email Address’ field, enter your UTC email (ex. Jane-Smith@utc.edu)
  9. Under the ‘Password’ field, enter your UTC password
  10. Under the ‘Server Address’ field, enter ‘xmail.utc.edu’
  11. Select ‘Next’
  12. Select ‘Done’

Troubleshooting

“Cannot connect to server”

  1. Verify the ‘Server’ field is set to ‘xmail.utc.edu’

“Username or password is incorrect”

  1. Verify the ‘Domain’ field is set to ‘UTC’, all uppercase
  2. If this does not correct your issue, you may need to reset your password: Change Your UTC Password