Sync Exchange Mail to Android

Special Note

Due to the different versions of the Android OS, these instructions may not be exact. These are provided as a guideline and will address most configurations.

Directions

  1. Open Settings
  2. Select ‘Accounts’
    • 'Accounts' may be named 'Accounts & Sync' depending on your version of Android
  3. Select 'Add Account'
    • 'Add Account' may be the '+' button near the top of the screen depending on your version of Android
  4. Select ‘Exchange’
  5. Enter your UTC email address (ex. Jane-Smith@utc.edu)
  6. Enter your UTC password
  7. Under the ‘Username’ field, enter your UTC ID with the domain specified (ex. UTC\abc123)
  8. Under the ‘Server’ field, enter ‘xmail.utc.edu’
  9. Select ‘Next’
  10. When the ‘Remote security administration’ window pops up, select ‘OK’

Troubleshooting

“Cannot connect to server”

  1. By default, the ‘Server’ field will be ‘utc.edu’
  2. Change the ‘Server’ field to ‘xmail.utc.edu’
  3. Enter 'UTC' under the 'Domain' field
  4. The 'Server' and 'Domain' fields might not be present unless you select 'Manual Setup' depending on your version of Android

“Username or password is incorrect”

  1. By default, the ‘Username’ field will be your UTC email address.
  2. Change the ‘Username’ field to ‘UTC\utcid’
    • Replace ‘utcid’ with your 6-character UTC ID (ex. abc123)
  3. If this does not correct your issue, you may need to reset your password: Change Your UTC Password