Sponsor Internet Access for Multiple Guests

Special Note

If you are a guest wanting to obtain internet access, you will need a current member of UTC faculty or staff to sponsor your account.

Directions

  1. Open your preferred web browser to: https://helpdesk.utc.edu
  2. Under the ‘User ID’ field, enter your UTC ID (ex. abc123)
  3. Under the ‘Password’ field, enter your UTC password
  4. Select ‘Login’
    • If this is your first time logging in, it may take 1 to 2 minutes to create your account.
  5. Under the ‘Summary’ field, enter 'Guest Account – Multiple’
  6. Under the ‘Phone’ field, enter your phone number (ex. 423-425-4000)
  7. Under the ‘Problem Type’ dropdown box, select 'Accounts'
  8. Under the 'Category' dropdown box, select 'Create ID'
  9. Under the 'Symptom' dropdown box, select 'Guest Wireless'
  10. Under the ‘Description’ field, enter the following information:
    • The first name, last name, and email address of each person who would like a guest account (ex. Jane Smith, example@gmail.com)
    • The start date and time of when the guests will need access (ex. 03/14/15, 1:00pm)
    • The end date and time of when the guests will need access (ex. 03/14/15, 3:00pm)
    • The name of the event or reason for the guest accounts
  11. Select 'Save'

Once the request has been fulfilled, an email will be sent to each individual with his or her login credentials.