Sponsor Internet Access for an Individual Guest

Special Note

If you are a guest wanting to obtain internet access, you will need a current member of UTC faculty or staff to sponsor your account.

Directions

  1. Open your preferred web browser to: https://helpdesk.utc.edu
  2. Under the ‘User ID’ field, enter your UTC ID (ex. abc123)
  3. Under the ‘Password’ field, enter your UTC password
  4. Select ‘Login’
    • If this is your first time logging in, it may take 1 to 2 minutes to create your account.
  5. Under the ‘Summary’ field, enter 'Guest Account - Individual'
  6. Under the ‘Phone’ field, enter your phone number (ex. 423-425-4000)
  7. Under the ‘Problem Type’ dropdown box, select 'Accounts'
  8. Under the 'Category' dropdown box, select 'Create ID'
  9. Under the 'Symptom' dropdown box, select 'Guest Wireless'
  10. Under the ‘Description’ field, enter the following information:
    • The individual's first and last name (ex. Jane Smith)
    • The individual's email (ex. example@gmail.com)
    • The start date and time of when the guest will need access (ex. 03/14/15, 1:00pm)
    • The end date and time of when the guest will need access (ex. 03/14/15, 3:00pm)
    • A brief explanation of why the guest needs internet access
  11. Select 'Save'

Once the request has been fulfilled, an email will be sent to the individual with his or her login credentials.