Sponsor Internet Access for a Conference or Event

Special Note

If you are a guest wanting to obtain internet access, you will need a current member of UTC faculty or staff to sponsor your account.

Directions

  1. Open your preferred web browser to: https://helpdesk.utc.edu
  2. Under the ‘User ID’ field, enter your UTC ID (ex. abc123)
  3. Under the ‘Password’ field, enter your UTC password
  4. Select ‘Login’
    • If this is your first time logging in, it may take 1 to 2 minutes to create your account.
  5. Under the ‘Summary’ field, enter 'Guest Account - Conference'
  6. Under the ‘Phone’ field, enter your phone number (ex. 423-425-4000)
  7. Under the ‘Problem Type’ dropdown box, select 'Accounts'
  8. Under the 'Category' dropdown box, select 'Create ID'
  9. Under the 'Symptom' dropdown box, select 'Guest Wireless'
  10. Under the ‘Description’ field, enter the following information:
    • The name of the event (ex. IT Conference)
    • The start date and time of when the event will need access (ex. 03/14/15, 1:00pm)
    • The end date and time of when the event will need access (ex. 03/14/15, 3:00pm)
    • How many individuals are going to be attending the event
  11. Select 'Save'

Once the request has been fulfilled, you will receive an email with the login credentials to hand out during the event.