Section Menu

Department Overview

  1. Office of the CIO
  2. Network Services
  3. Data Center & IT Banner Support
  4. Telecommunications
  5. Solutions Center
  6. Security & Projects
  7. Strategic Planning and Communication
  8. Applications
  9. Procurement & Special Projects

Office of the CIO

The Office of the Chief Information Officer is a division of the Finance Operations and Information Technology (FOIT) and is responsible for providing the leadership and setting the strategic vision for the university. The office handles communication, budgeting, administration, etc for the Information Technology Department at UTC.


Network Services

The Network Services Department works to design, develop, and implement a secure, reliable, and proficient wired and wireless network. Our purpose is to provide UTC students, faculty, and staff with secure access to many of the resources available on and off campus.


Data Center & IT Banner Support

The Data Center group provides and maintains the servers and large-scale computing environments that serve the entire university. Support and maintenance provided include servers and services including Central Data Center Servers, Linux Servers, Exchange Servers, Banner Servers, Banner Application, Middleware, and Portal. 


Telecommunications

The Telecommunications Department is responsible for the design, installation, and maintenance of all voice and data infrastructure.


Solutions Center

The IT Solutions Center provides support for UTC students, faculty, staff, visitors, and partners. The Solutions Center offers tier 1 (email, phone, and remote) support for students, faculty, and stuff as well as tier 2 (hardware, software, and virus) support for students, faculty, and staff. 

Field Support

The Field support team addresses issues and needs across the spectrum of University owned computing devices used in offices and computer labs. The team consults with faculty and staff on optimal solutions to academic and administrative needs using information technology. 


Security & Projects

As its name implies, the Information Security & Projects Office provides program-level oversight, monitoring and management of the UTC Information Security and campus-wide projects that involve Information Technology.


Strategic Planning & Communication

The Strategic Planning and Communication Office provide general communication resources including detailed communication plans, IT templates  and much more.

IT Training

The Strategic Planning and Communication Office is also responsible for developing and providing on-going training for Windows and Apple software utilized by UTC faculty and staff. The goals of the IT Training Program are to:

  • Develop and implement training for various software products, as requested by faculty and staff
  • Provide hands-on training in computer labs 
  • Provide trainees access to online training materials  
  • Query faculty and staff for suggestions related to training methods and topics 

Applications

We deliver technology support services through the Support Consultants, middle-tier application technologies (databases, software, application servers, integration) in support of critical campus applications, including the student information system (Banner), identity management, test grading, university web services, and event management. We also provide administration of device management and productivity and collaboration services. To request services or to report an issue, please contact the Solution Center.


Procurement - Purchasing

The Information Technology Department conducts consolidated purchasing periodically and assists with purchasing computing equipment. Contact the IT Solutions Center (423) 425-4000 to inquire or begin the process.

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