Section Menu

What we provide support for...

Students

Accounts & Email

Hardware

  • Scheduling an appointment for your computer
  • Troubleshoot hardware problems

Phone

  • Problems with dorm phones

Purchasing

  • Purchase advice for computers and software

Network

  • Access to the Internet, registering cellphones/computers/tablets on UTC network
  • Assistance registering other devices on the network: game consoles, T.V., etc

Software

All requests or problems with technology on campus


Faculty & Staff

Accounts & Email

  • Password help
  • Email questions
  • Setup email on cell phones (Windows Mobile, iPhone or Android), tablets and computers

Hardware

  • Setting up new computers and printers
  • Problems with the computer or monitor
  • Problems with podiums

Network

  • Connecting to Wifi
  • Unable to connect to the network or servers
  • Data port activations
  • DNS or IP reservations
  • Registering Cellphones or tablets on Wireless (Wifi) network
  • VPN access

Phones

  • Move or add a phone line
  • Need assistance with voice mail
  • Phone is not working properly

Purchasing

  • Advice for hardware
  • Advice for software

Software

  • Installing software
  • Problems with software

Systems

  • Connecting to UTC Learn, Banner, email
  • Shared server access or P drive access

All requests or problems with technology on campus

Faculty/Staff Personal Computers

Limited support is available on faculty and staff personal computers. We will assist with connecting to these UTC services: registering your computer on the network, getting access to data storage, connecting to VPN and setting up email. We do not provide hardware support, install personal software, clean viruses/spyware or reformat computers.

©