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Certifications

 

 

The Office of Human Resources offers several certifications depending upon your area of interest. Two certifications may be taken entirely online - the Communication Certification and Customer Service Certification. These online classes offered through Computer Based Training allow you to work at your own pace and earn your certificate. 

Communication Certification

This certification is for staff members who are interested in communication skills training. Focusing on both oral and written communication, the course offerings build a solid foundation for productive teamwork and essential communication skills. There is no cost and no time limit for completing the certification and classes need not be taken in a specific order. The certification requires completion of 11 classes, totaling 32 hours of training. This certification can be taken entirely online through Computer Based Training. Read more...

Customer Service Certification

Employees who are interested in advancing their skills in customer service may obtain this certification, which is geared towards the needs of employees who serve in administrative support roles and management positions. There is no cost and no time limit for completing the certification and classes need not be taken in a specific order. The certification requires completion of 11 classes, totaling 32 hours of training. This certification can be taken entirely online through Computer Based Training. Read more...

Leadership Certification

Designed to enhance the management and leadership competencies of current and aspiring leaders through curriculum including a core of seven required sessions with an additional five elective course requirements among a broad range of topics. It is our philosophy that leadership can exist at any level of the organization and for that reason this certificate is open to all employees regardless of the presence of management responsibilities within their professional position at the university. Visit our Leadership Development Initiative website for more information.

ModelNetics

Model-Netics presents a broad range of organizational and managerial concepts through models which function as guides to individual thought and action.  Understanding and use of the models enables participants to effectively leverage knowledge gained from the program with past experience to improve communication, decision-making, problem-solving, and leadership skills. Classes begin January, 2015.

STAR Achievement

The Star Achievement Series® is designed for administrative support assistants and teaches you how to change your thinking and change your life. Star is a holistic, encompassing whole-person response to the “silo” of modern life. Star shows how to put the many confusing puzzle pieces together to achieve balance, success, great results, good attitude, leadership as a way of life, and good ethics and values as you learn how to make a choice to embrace the Star philosophy.


Communication Certification

The Office of Human Resources in collaboration with the UT Employee & Organizational Development offers a Communication Certification for staff members who are interested in communication skills training. Focusing on both oral and written communication, the course offerings build a solid foundation for productive teamwork and essential communication skills. This certification can be taken entirely online through Computer Based Training. There is no cost and no time limit for completing the certification and classes need not be taken in a specific order. The certification requires completion of 11 classes, totaling 32 hours of training.

The following courses may be taken online through Computer Based Training (CBT). To receive credit for courses taken through CBT, print a certificate of completion for each course and submit along with a Request for Additional Credit to Melanie Sadler, Human Resources.

  • Communication Skills (e-sub for Introduction to Communication)
  • Optimizing your Work/Life Balance: Maintaining your Life Balance (e-sub for Balancing your Life & Career)
  • Communicating with Professionalism and Etiquette (e-sub for Business Communications for Every Day)
  • Using Business Etiquette to Build Professional Relationships (e-sub for Business Etiquette: More than Good Manners)
  • Interpersonal Communication: Communicating Assertively (e-sub for Communicate like you Mean It)
  • Strategies for Communicating with Tact and Diplomacy (e-sub for Communicating with Credibility & Diplomacy)
  • Presenting Successfully (e-sub for Effective Presentation Skills)
  • Optimizing Email at Work (e-sub for Email Etiquette: Strategies for Effective Communication)
  • Giving Feedback (e-sub for Giving and Receiving Feedback)
  • Facilitating Meetings and Work Groups (e-sub for Making Meetings Work)
  • Managing your Career: Professional Networking Essentials (e-sub for Meeting People: Guide to Effective Networking)
  • Business Writing: How to Write Clearly and Concisely (e-sub for Punctuation Basics)
  • Working with Difficult People: Identifying Difficult People (e-sub for Working Effectively with Difficult People)
  • Business Grammar Basics (consists of six, 1-hour courses: Parts of Speech; Working with Words; Mechanics of Writing; Punctuation; Sentence Construction; Common Usage Errors) (e-sub for Writing Effectively)

Customer Service Certification

 

The Office of Human Resources in collaboration with the UT Employee & Organizational Development offers a Customer Service Certification is for employees interested in advancing their skills in customer service. The certification is geared towards the needs of employees who serve in administrative support roles and management positions. The purpose of this new certification is to provide training in service-related topics such as, establishing departmental standards; using technology for top-quality customer service; developing a positive, professional image; enhancing customer service relationships; creating satisfaction surveys, and more. This certification can be taken entirely online through Computer Based Training. There is no cost and no time limit for completing the certification and classes need not be taken in a specific order. The certification requires completion of 11 classes, totaling 32 hours of training.


The following courses may be taken online through Computer Based Training (CBT). To receive credit for courses taken through CBT, print a certificate of completion for each course and submit along with a Request for Additional Credit to Melanie Sadler, Human Resources. 

 

  • Shaping the Direction of Customer Service in Your Organization (e-sub for Customer Service 101)
  • Customer Service Processes and Procedures (e-sub for Setting Top Quality Customer Service Standards)
  • Customer Interactions (e-sub for Fostering Relationships: The Many Faces of Customer Service)
  • The Customer Service Representative (e-sub for Keeping Good Customer Relations: The Royal Treatment)
  • Excellence in Internal Customer Service (e-sub for Your Forgotten Customers: Internal Customer Service)
  • Conflict, Stress, and Time Management (e-sub for Every Customer is an Opportunity)
  • Support Center Tools, Technologies, and Metrics (e-sub for Enhancing Customer Service with Technology)
  • Customer Service Fundamentals: Building Rapport in Customer Relationships (e-sub for Fundamentals of Outstanding Customer Service)
  • Professional Skills for Customer Service Agents (e-sub for Projecting a Positive Image: Customer Service on the Frontline)
  • Managing Challenges in Customer Service (e-sub for Rebounding from Challenging Customer Service Situations)
  • Using Surveys to Measure Customer Satisfaction (e-sub for Satisfaction Guaranteed: Implementing Customer Feedback)

ModelNetics

 

MODEL-NETICS presents a broad range of organizational and managerial concepts through models which function as guides to individual thought and action.  Understanding and use of the models enables participants to effectively leverage knowledge gained from the program with past experience to improve communication, decision-making, problem-solving, and leadership skills. The program is comprehensive and organized around ten topical sessions that cover the full range of administrative responsibilities and concerns.

MODEL-NETICS is a unique, highly effective, and affordable management training program that has been offered on this campus and throughout the UT system for more than 25 years and is currently one of the principal components of our campus’ management development program for faculty administrators and staff. Several of our senior administrators can attest to its usefulness, as can many directors, department heads and managers at all levels of the organization. Administrative staff and others in non-supervisory positions have also benefited from this unique program, gaining a better understanding of how organizations of all kinds operation and how they can be more effective in their jobs and in organizational activities outside of the University. For a list of more than 100 UTC faculty and staff who have completed MODEL-NETICS, please view the Training Hall of Fame.

MODEL-NETICS presents a broad range of organizational and managerial concepts through models which function as guides to individual thought and action.  Understanding and use of the models enables participants to effectively leverage knowledge gained from the program with past experience to improve communication, decision-making, problem-solving, and leadership skills. The program is comprehensive and organized around ten topical sessions that cover the full range of administrative and managerial responsibilities.  

MODEL-NETICS covers these broad areas in twenty 2-hour sessions on Tuesdays and Thursdays (9:30 – 11:30 am) from January through April. The next session will start January 22, 2015.

Total cost of program is $289, covering the cost of training materials, payable by transfer voucher. Participants will receive 40 hours training credit under UT Policy HR0128. Additional information about MODEL-NETICS may be obtained from the Office of Human Resources or at the MODEL-NETICS website: http://www.maineventmanagement.com/model-netics.html


STAR Achievement

The Star Achievement Series® is designed for administrative support assistants and teaches you how to change your thinking and change your life. Star is a holistic, encompassing whole-person response to the “silo” of modern life. Star shows how to put the many confusing puzzle pieces together to achieve balance, success, great results, good attitude, leadership as a way of life, and good ethics and values as you learn how to make a choice to embrace the Star philosophy.

Level I will provide a rich, holistic overview to build and shape a strong foundation. Concepts and precepts are introduced in layers, with strategic thinking philosophies overlaid onto tasks, attitudes, values, and work ethics. A heavy emphasis is placed on confidence building, growth, communication and conflict resolution, with specific tools and steps so that participants can successfully navigate through office politics, down turns, personal fears and avoidance of growth initiatives.

Level II builds and advances maturing competencies with emphasis on self-management, goal attainment (delayed gratification and self-discipline) and executing a plan for development of life-long growth patterns. Additional skillsets are introduced, and a higher level of leadership is taught so that participants are taken higher, into what it really means to become someone’s “right hand,” a trusted ambassador, a stellar communicator and a “Radar-like” administrative professional who anticipates, is proactive and always presents a professional image to his or her best advantage.

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