Facilities Planning & Management processes nearly five thousand work requests per year, ranging from small scale maintenance issues to major renovations & new construction. The Work Control function is, in effect, the conduit by which work requests are received, classified, routed to the appropriate craft or project manager, and billed to the correct accounts. Also, we are your initial resource for facilities related information; if we don't have the answer, we will either get it or direct you to the person who does!
By clicking the button above, you will be taken to the TMA iServiceDesk Portal. This tool is a direct link to our work order system and virtually eliminates the "dropped" requests that inevitably occur when they are received through multiple methods (phone, e-mail, etc.). iServiceDesk also provides a high degree of operational transparency & dramatically improves our ability to communicate with the customer. Using its search tool, customers can see their requests, status changes, costs, and any additional notes entered by our technicians. iServiceDesk empowers you, the customer, to hold us to a higher level of accountability & service (this is especially vital for your reimbursable work). Make a lot of requests? Consider saving the link to your desktop as a shortcut!