The W. Max Finley Chair for Excellence in American Business Seminar Series
The W. Max Finley Chair Speaker Series brings world-class academics to the University of Tennessee Chattanooga to share their research and insights with faculty, staff, students and members of the Chattanooga business community.
Presented by Dr. Sandeep Purao, Trustee Professor, Bentley University
Dr. Purao's work is aimed at effective design of citizen-centric services in smart cities. It addresses a significant problem: the gap between expectations of the city as collective of millions and the experience of the citizen as an individual. Public administration scholars have recognized and attempted to tackle the problem across multiple generations of research. "We apply concepts from software engineering, management, and social sciences to re-conceptualize the problem as appropriate design of citizen-centric services.
Our work responds to the challenges and opportunities outlined in Whitehouse memos about Smart Cities: 'with nearly two-thirds of Americans living in urban settings, many of our fundamental challenges … will require our cities to be laboratories for innovation' (2016); however, 'every community is different … communities that are making the most progress … don't look for a single silver bullet; instead they bring together local government and nonprofits and businesses … around a shared goal' (2015).
"The context of our work is the design of health-related services for the elderly community in the City of Waltham in Greater Boston, leveraging partnerships with the Council on Aging, and the City and State Government officials."
The presentation described the work so far, including the development of a meta-model and a method for the design of citizen-centric services, along with preliminary results for extracting values from the elderly – as was followed by a discussion of values and their interplay with design decisions for citizen-centric services.
Dr. Sandeep Purao is Trustee Professor in the Information and Process Management Group at Bentley University. His research focuses on the design of complex techno-organizational systems, and the sciences of design. His work has been published in journals such as MISQ, ISR, ACM Computing Surveys, Communications of the ACM, multiple IEEE Transactions, CSCW, and JAMIA. He serves/has served on editorial boards of MISQ, ISR and JAIS. His research has been funded by National Science Foundation, Industry Consortia, private Foundations and private industry. He holds a PhD in Management Information Systems from the University of Wisconsin-Milwaukee. He is a member of AIS, ACM and IEEE.