Frequently Asked Questions


What can I do if I need to make a correction or update on my parked IRIS document?

If you have completed your IRIS document and find that you need to make a correction you must contact the Head Cashier at 423-425-2148.  Once the document has been parked you will not be able to make changes. The Head Cashier will make the required changes and send you a corrected copy of the document.

Do new employee automatically have IRIS access to enter deposits?

No. A new employee whose job responsibilities include entering transactions in IRIS must go through IRIS training through the Human Resource Department.  Once the training has been completed with HR the employee will be setup with IRIS access.  The next step is for the supervisor of the employee to schedule training with the Head Cashier in order for the employee to be able to enter deposits in IRIS.