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Frequently Asked Questions

What is UTC ALERT?

UTC ALERT is a messaging system that allows UTC to communicate with members of the campus community quickly in the event of an emergency.

What is Rave Wireless Inc.?

Rave Wireless Inc. is the company that is contracted to provide the UTC ALERT system. When you sign up for the UTC ALERT system, you will be directed to their Web site for part of the process.

Is UTC ALERT just for cell phones?

UTC ALERT system can send messages to any device that can receive text messages through cellular service, such as cell phones, text pagers, BlackBerrys, and some wireless PDAs. In addition, messages will also be sent to your e-mail address.

When will I get a UTC ALERT message?

The University has created a well-defined set of situations that would prompt a UTC ALERT message. UTC ALERT only will be activated when there is a critical need to transmit urgent information to the campus community. Here are some examples:

  • Ongoing safety threats in which an armed or dangerous criminal is at large on campus.
  • Major facility emergencies or evacuations. This may include a large scale gas leak, fire, or hazardous material spill, occurring either on campus or near enough to campus to cause a credible threat to members of the campus community.
  • Severe weather. This may include a threat from a tornado requiring those on campus to take shelter or an immediate closing due to anticipated weather issues.

How can I get more information once I receive a UTC ALERT message?

Due to the limitations of text messaging, UTC ALERT messages will be very brief and contain vital and immediate information. More information about a UTC ALERT message will be made available through the other forms of communication available to the University, including messages posted to www.UTC.edu, broadcast e-mails, and announcements to local media.

Will I get advertising messages from UTC ALERT?

No. UTC ALERT will not be used to deliver any kind of advertising content, and mobile numbers will not be shared with any third parties.

Can my parents or guardian subscribe to UTC ALERT?

The University has arranged for a limited number of subscriptions only for UTC students, faculty and staff members.

Does signing up for UTC ALERT cost me anything?

There is no cost to sign up for UTC ALERT. The only charges you incur would be the normal fees charged by your mobile service provider for receiving text messages. UTC will conduct a test of the UTC ALERT system each semester.

Why is UTC ALERT necessary?

The University has a wide variety of methods to communicate with members of the campus community. In recent years, the number of mobile telephones has dramatically increased, and text messaging has become a key method to reach people immediately. The UTC ALERT service allows the University to use the most up-to-date communication method to reach students, faculty and staff in the event of an emergency in addition to the university's other established and emerging communication methods.

What if I don’t have a cell phone or my cell phone doesn’t have text messaging?

UTC ALERT is just one of the communication channels used in the event of an emergency. It is not replacing any of our other previous methods of communication. It is building on those existing methods to keep up with the latest technology used by many members of our community.

How do I sign up for UTC ALERT?

It's easy! Just go to www.UTC.edu, click on the UTC ALERT link, and follow the instructions. Be sure to have your mobile phone when you sign up, as you'll need it to enter a confirmation number. You will also need your UTC email address.

Have additional questions or problems?

Contact helpdesk@utc.edu for assistance or additional information.

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