Skip to Content

Southeast Center for Education in the Arts

Search UTC.edu:

Campus & People

Resources:


WICKED PROBLEMS




escher cubes

A "tame problem" is one that may be complicated but can be resolved through the application of familiar ideas and approaches. A "wicked problem" has a level of complexity that goes beyond the limits of knowledge and previous methodologies that worked in the past. The requirement here is to be open to different ways of thinking, to use imagination to the full, and to be receptive to new ideas and new directions. And that brings the challenge of developing transdisciplinary modes of inquiry.



-It was the best of times, it was the worst of times, --
--it was the age of wisdom, it was the age of foolishness,
.--it was the epoch of belief, it was the epoch of incredulity,
---it was the season of Light, it was the season of Darkness,
it was the spring of hope, it was the winter of despair,
we had everything before us, we had nothing before us,------
--we were all going direct to Heaven, we were all going direct the other way

– Charles Dickens, A Tale of Two Cities


As the world grows more interconnected, today’s challenges, geopolitical and otherwise, become more difficult to predict, understand, and handle. They are what design theorists Horst Rittel and Melvin Webber (1973) called “wicked problems” which are vexing because they have multiple, interrelated causes that can’t be solved by traditional tools and methods. They are, by definition, unique and novel. They occur in a social context where stakeholders tend to disagree about the underlying causes thus hampering efforts to reach an effective solution. Wicked problems demand new ways of collaborating. Wicked problem-solvers must first seek to gain a common understanding with their counterparts. The new skills required include self-reflection, consensus-building, and mobilizing others. Wicked problems call for us to harness all the creativity and knowledge at our disposal. Solving wicked problems is the defining challenge of our age.

Steve Finikiotis
Touch Points, March 2011




Wicked problems have many causes involving multiple interests. Resolving a wicked problem calls for collective decisions. If you have multiple interests, each has its own knowledge construction. Individual knowledge is based on personal, lived experience. Local knowledge is based on shared community events. Experts contribute from a particular box that they are trained in. Strategic knowledge is the organizational agenda. Holistic knowledge gives focus and vision.

These knowledges tend to reject each other. One of the troubles in working to bring them together is that there is a grain of truth in each. Individual knowledge can be biased. Local knowledge can be merely anecdote. Specialized knowledge can speak in jargon. Strategic knowledge is by definition often self-serving. And holistic knowledge is often dismissed as airy-fairy. The relationships between these knowledges are many and varied, but for constructive decision-making, we’re going to need them all.

Valerie Brown, John Harris, Jacqueline, Russell
Tackling Wicked Problems: Through the Transdisciplinary Imagination, 2010