Flu shots in the UC lobby October 23 from 9-12 and 1-4. Cost is $15 cash or check only. Sponsored by the School of Nursing and Student Development.
University Health Services
Welcome to our practice! This site contains important information about patient responsibilities. Please read it! Please call us if you have questions about the information below.
Hours of Operation
8:30 am - 5:00 pm Monday - Friday
Contact Information
- Appointment Desk - (423) 425-4453
- Nurse Line - (423) 425-2321
- Mental Health Appointments through the UTC Counseling and Career Planning Center - (423) 425-4438
- Email us at health@utc.edu.
Appointments
To use our resources to the best advantage and to try and see patients promptly, we see patients by appointment only first. Appointments can be made by calling 425-4453 after 8:30 AM and before 5:00 PM. Every effort will be made to see walk-in patients as time permits based on the severity of the problem. It is still suggested that you contact us as many minor problems can be cared for over the phone with nursing advice. We make every effort for you to see your personal provider every visit. Urgent care is available. Those problems include injuries, lacerations, or acute illnesses with such problems as vomiting, fever higher than 100.4, pain, etc. We ask that patients with non-urgent issues such as colds, sore throats without fever, medication refills, rashes unrelated to medicine or fever and non-painful rashes schedule an appointment.
To be fair and to prevent unnecessary waits for patients who are on time, patients who are late for their appointments may be asked to reschedule.
Triage for Sick Visits
A sick visit means that the patient will see a medical assistant (MA), registered nurse (RN), a Nurse Practitioner (NP), and/or the physician (in that order). An RN or MA will evaluate the patient’s health concern and determine the appropriate provider. If the patient is a walk in and it is determined the patient needs to see the nurse practitioner or physician, the chart will be placed in the order of arrival. Appointed patients will be seen first. However, any patient that is triaged as urgent will be seen immediately.
There will be four levels of visits:
Sick Visits: The RN will sometimes be able to treat the health problem. Otherwise the nurse practitioner or physician will provide the care.
Fast Track: The RN will provide immunizations, allergy shots, oral contraceptive refills, review lab results, etc.
Physicals: A complete a physical exam will be conducted by the NP or MD.
Follow Up Visits: The patient will see the same provider if possible as he/she saw initially to review the patient’s progress.
After Hours Emergencies
For after hours emergencies call the UTFP office number (778-8837). Please do not call with routine questions. For safety, because they do not have access to your records after hours, prescriptions will not be phoned in after hours. Patients with emergencies will be referred to the Erlanger Emergency Room where they will be admitted if needed. The patient will then be followed by the physicians at UTFP.
